FICO · 6 hours ago
Director - Mortgage Client Services (Servicing)
United States
Full-time
Hybrid
Senior Level, Lead/Staff
$133K/yr - $208K/yrFICO is a leading global analytics software company, helping businesses in 100+ countries make better decisions. The Director of Mortgage Client Services will serve as a senior executive liaison and strategic advisor to critical mortgage servicing partners, driving collaboration and partnership frameworks that enhance business value and portfolio growth.
AnalyticsBig DataCollection AgencyConsultingFinancial ServicesFraud DetectionPredictive AnalyticsSoftware
Responsibilities
Serve as a senior executive liaison and strategic advisor to our most critical mortgage servicing partners, including primary servicers, sub-servicers, special servicers, and mortgage servicing rights (MSR) investors
Cultivate and maintain C-level relationships with servicing partner stakeholders, including CEOs, Chief Servicing Officers, Chief Risk Officers, Business Development Leaders, and strategic alliance executives
Lead high-level strategic discussions and architect partnership frameworks that drive mutual value creation and portfolio growth opportunities
Proactively collaborate with partner executive teams to identify servicing market opportunities and co-develop strategies leveraging FICO® Scores for portfolio management, loss mitigation, and customer retention
Direct cross-functional internal teams through complex partnership initiatives from strategic planning to successful market execution, including partnership agreement oversight
Develop comprehensive competitive landscape analysis and lead strategic partnership positioning across mortgage servicing sectors, including government-sponsored enterprise (GSE) and non-GSE servicing
Champion the integration, optimization, and advancement of FICO Score solutions within partner servicing operations, emphasizing adoption of next-generation FICO Score capabilities for borrower risk assessment and workout strategies
Formulate industry partnership strategy and define target partner segments by servicing portfolio type, asset class, and solution offering for enterprise-level collaborations
Drive thought leadership initiatives including co-authored research, executive summit presentations, and industry conference keynotes with servicing partners focusing on borrower management and portfolio optimization
Qualification
Required
Bachelor's degree in business, finance, or related field required; MBA or advanced degree strongly preferred
Strong demonstrated experience in mortgage servicing partnerships, business development, or strategic alliances within financial services
Proven track record of executive-level partnership development within the mortgage servicing ecosystem using a strategic, consultative approach
Established C-level professional network spanning mortgage servicers, MSR investors, and servicing technology providers
Exceptional ability to understand complex servicing partner business models, regulatory requirements, market positioning, and strategic objectives
Outstanding executive presence with superior communication, negotiation, and relationship management capabilities
Strategic thinking combined with tactical execution skills and proven ability to drive results in matrix organizations
Deep knowledge of mortgage servicing landscape, including regulatory compliance (CFPB, state regulations), loss mitigation, and borrower management; familiarity with FICO products and credit scoring applications preferred
Ability to travel 40% to 60% for partner meetings, industry conferences, and strategic planning sessions
Preferred
MBA or advanced degree strongly preferred
Familiarity with FICO products and credit scoring applications preferred
Benefits
An inclusive culture that strongly reflects our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others.
The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences.
Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so.
An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.
Company
FICO
Fair Isaac Corporation enables businesses to automate, improve, and connect decisions to enhance business performance. It is a sub-organization of FICO.
Founded in 1956
1001-5000 employees
H1B Sponsorship
FICO has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (30)
2024 (18)
2023 (22)
2022 (25)
2021 (45)
2020 (40)
Funding
Current Stage
Public CompanyTotal Funding
$1.5B2025-05-08Post Ipo Debt· $1.5B
2021-05-05Acquired
2003-01-10IPO
Leadership Team
William Lansing
CEO
Amir Hermelin
Chief Technology Officer
Recent News
2026-01-06
Company data provided by crunchbase