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ClearanceJobs · 7 hours ago

Telecommunications Infrastructure Helpdesk Support Specialist with Security Clearance

Chevy Chase, MD

Full-time

Onsite

Entry Level

1+ years exp

ClearanceJobs is seeking a Telecommunications Infrastructure Helpdesk Support Specialist to provide technical support for IT infrastructure in a customer-facing environment. The role involves managing telecommunications systems, troubleshooting network issues, and supporting end-user systems during building relocations.

AerospaceNational SecurityRecruiting

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Plan, install, and troubleshoot telecommunications infrastructure systems (e.g., cabling, patch panels, networking devices)

Assist with the relocation of IT systems and personnel, ensuring seamless telecommunications and network connectivity

Test and validate infrastructure components before deployment in coordination with building moves. Perform BICSI-compliant infrastructure installation and adhere to industry standards

Troubleshoot and resolve network connectivity issues across LAN/WAN environments

Install, configure, and troubleshoot workstation hardware and software (Windows, Mac, AWS)

Manage user authentication systems such as Windows Active Directory and MFA

Administer and support videoconferencing applications (e.g., Teams)

Deploy, image, and replace devices during lifecycle refreshes

Manage the helpdesk queue, ensuring timely routing and resolution of tickets

Provide support for end-user devices, accounts, applications, and peripherals (printers, mobility devices, etc.)

Maintain inventory control for IT assets and ensure proper documentation with property management systems

Support asset tracking using tools such as ServiceNow

Participate in infrastructure-focused projects, such as building relocations and hardware upgrades

Collaborate with other technical teams to address large-scale technical and infrastructure issues

Qualification

Telecommunications infrastructureNetwork troubleshootingBICSI certificationWindows Active DirectoryServiceNowCompTIA Security+Customer serviceOrganizational skillsCommunication skillsFlexibility

Required

Plan, install, and troubleshoot telecommunications infrastructure systems (e.g., cabling, patch panels, networking devices)

Assist with the relocation of IT systems and personnel, ensuring seamless telecommunications and network connectivity

Test and validate infrastructure components before deployment in coordination with building moves

Perform BICSI-compliant infrastructure installation and adhere to industry standards