Montage International · 1 week ago
Lead Activities Specialist (Full-Time)
Healdsburg, CA
Full-time
Onsite
Entry, Mid Level
$23.70/hr - $23.70/hr
2+ years expMontage International is a unique hospitality company that values passion and creativity in its associates. They are seeking a Lead Activities Specialist who will lead and teach various guided activities, ensuring personalized guest interactions and maintaining high standards of service and organization. The role involves creating and executing curated activities that reflect the resort's character while providing exceptional customer service and insight into local experiences.
HospitalityHotelResorts
Responsibilities
Ability to lead and teach guided activities such as hiking, biking, yoga, local excursions, and other seasonal outdoor experiences
Demonstrate expert knowledge of the local area, including history, culture, and regional outdoor recreation opportunities
Create personalized guest interactions; ensure accuracy in activity scheduling and equipment handling; maintain proper record keeping; and uphold cleanliness and organization standards within the department
Responsible for both the creation and execution of curated activities year-round, ensuring they reflect the unique character of the resort
Exhibit expert teaching techniques for all guided adventures, making guests feel comfortable and successful at all times
Provide guests with insight on local trails, weather conditions, dining options, and cultural experiences in and around the property
Become familiar with all services and standards within the hotel to deliver seamless guest experiences
Perform additional duties as assigned based on business needs that may be outside the scope of normal responsibilities
Qualification
Required
High school diploma or equivalent required
Minimum of two years' experience in a luxury hospitality or resort environment
Minimum of two years' experience in guest service and resolving guest concerns promptly
Strong verbal communication skills and ability to interact effectively with guests and vendors
Extensive knowledge of recreational activities relevant to the region and skilled experience performing those activities
Ability to lead and teach guided activities such as hiking, biking, yoga, local excursions, and other seasonal outdoor experiences
Demonstrate expert knowledge of the local area, including history, culture, and regional outdoor recreation opportunities
Create personalized guest interactions; ensure accuracy in activity scheduling and equipment handling; maintain proper record keeping; and uphold cleanliness and organization standards within the department
Responsible for both the creation and execution of curated activities year-round, ensuring they reflect the unique character of the resort
Exhibit expert teaching techniques for all guided adventures, making guests feel comfortable and successful at all times
Provide guests with insight on local trails, weather conditions, dining options, and cultural experiences in and around the property
Become familiar with all services and standards within the hotel to deliver seamless guest experiences
Perform additional duties as assigned based on business needs that may be outside the scope of normal responsibilities
Exceptional customer service skills with a genuine drive to be of service to others
Solution oriented thinker that thrives in a fast-paced environment
Ability to collaborate and communicate with a positive attitude
Strong desire to learn and share knowledge with others
Work tasks are performed indoors and outdoors with exposure to varying weather conditions
Must be able to stand and exert well-paced mobility for up to 4 hours at a time
Must be able to lift up to 60 lbs. regularly and push/pull equipment weighing up to 250 lbs. frequently
Must be able to bend, stoop, squat, and stretch to fulfill activity setup and equipment handling tasks
Benefits
Free meals
Ongoing community outreach events
Hotel discounts
Associate events throughout the year
Healthcare benefits
401k retirement plan with company matching
Company
Montage International
Montage International is a hospitality management company that manages hotels, residences, and golf courses.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Brian Karaba
CFO and Executive Vice President
Jason Herthel
President and Chief Operating Officer
Recent News
San Diego Union-Tribune
2025-12-02
Company data provided by crunchbase