Ski Butlers ยท 2 months ago
Team Leader - Vail
Eagle-Vail, CO
Full-time, Part-time
Onsite
Mid Level
$21/hr - $21/hrSki Butlers is a global leader in ski and snowboard rental delivery, dedicated to providing exceptional customer service and a fun work environment. The Team Leader is responsible for managing daily operations, ensuring customer service standards are met, and leading the team effectively.
RentalSkiingSporting Goods
Responsibilities
Opening and closing the shop daily
Pre and post shift team meetings, ensuring each Ski Technician understands expectations and responsibilities for that shift
Plan delivery routes, support calls and pickups for the current and upcoming shift
Respond to customer phone calls, text messages, emails and voicemails in a timely manner
Dispatch ski technicians on reactive support calls
Ensuring brand standards are being met daily i.e.: uniforms, vans, equipment, shop cleanliness, etc
Setting up the next shift for success
Upselling existing guests via phone calls/texts in predelivery communication
Sizing guests in the proper equipment for orders as they come into our system
Schedule work assignments for the following shift
Real-time feedback and coaching, both positive and constructive, to ensure we are meeting our Key Customer Requirements
Assisting labor management during slow periods
Taking reservations and issuing refunds
Assist with delivery and support service operations as needed
Qualification
Required
Expect weekend and holiday work
Valid Drivers License required
Preferred
Previous hospitality experience preferred, not required!
Benefits
Free Alterra Mountain Company Employee pass
Unlimited access to all AMC owned resorts
Ability to upgrade to full Ikon Pass at heavily discounted rate
Ability to ski everyday *
Free Epic Merchant Pass or pass compensation
Access to 645+ industry discounted brands through Expertvoice
Discounted access to Rossignol/Dynastar/Lange equipment
401K benefit and match for ALL staff members over 18 years old
Location specific, customer service-based bonuses (4 total in-season)
Company
Ski Butlers
Ski Butlers specializes in and ski and snowboard rental delivery to over 35 North American Ski Resorts.
Founded in 2004
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Jake Hardy
Chief Operating Officer
Justin DiAntonio
Park City Partnerships and Operations Manager
Company data provided by crunchbase