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BREITLING · 2 hours ago

Assistant Boutique Manager Boston

Boston, MA

Full-time

Onsite

Mid Level

$70K/yr - $80K/yr

3+ years exp

Breitling is a company that has been redefining timekeeping since 1884, combining luxury with sustainability and inclusivity. They are seeking an Assistant Boutique Manager to assist in managing the boutique, staff, and customer experience while achieving sales objectives and fostering a positive team environment.

Consumer ElectronicsJewelryLifestyleWearables

Responsibilities

Maintain floor coverage to support sales team in providing a luxury experience for customers. Set an example through client interactions and ensure highest level of service exists in order to meet or exceed store goals

Partner with Boutique Manager to monitor performance goals and continually make necessary adjustments to meet or exceed goals

Address and successfully resolve client situations according to company standards. Escalate client issues to Boutique Manager as needed

Initiate and leverage sales opportunities with existing and prospective customers while developing and maintaining clients

Support sales associates in Breitling “Sales Techniques and Service” and clienteling skill development

Develop strong product knowledge as well as company history, information and news knowledge to be able to communicate to both customers and the team

Knowledgeable in current industry trends and technology including familiarity of competition

Maintain a professional appearance and behavior and follow the Breitling dress code standards

Support all company initiates as they relate to product launches, customer service and selling

Take full responsibility for the boutique in the absence of the Boutique Manager

Leading by example, ensure a positive and professional team environment that promotes trust, integrity and superior performance standards

Foster a positive working environment that encourages diversity, mutual respect and teamwork

Hold coaching sessions with sales team to review performance and provide timely feedback in partnership with Boutique Manager

Support and assist in the development of sales team to ensure achievement of company standards

Assist Boutique Manager in resolving employee issues in a professional manner and in accordance to company guidelines

Maintain thorough understanding of all company policies, procedures and processes. Ensure team adherence to company and security policies and procedures at all times

Maintain inventory accuracy and shrink within company standards by regular follow ups with Boutique Manager/Corporate and executing initiatives as needed

Support Boutique Manager in managing daily store operations

Manage timekeeping and payroll with final approval of Boutique Manager

Assist Boutique Manager in preparing and executing special events and community initiatives that promote sales development in compliance with company guidelines

Assist in overseeing the repair process to insure increased client follow-up and timely resolution of issues

Other special projects and responsibilities as assigned

Assist in maintaining visual standards with direction from corporate and management

Maintain open, professional and ongoing communications with store management, peers and corporate

Be a positive role model and represent the brand appropriately at all times

Adapt to changing needs of the brand and company

Where requested, partner with Boutique Manager to successfully on board new hires including training on company processes, policies and procedures, company philosophy and heritage and product etc

Ensure fair and effective scheduling of sales team to support business needs and maximize productivity

Qualification

Retail experienceHigh end watch salesComputer proficiencyCommunication skillsOrganizational skillsAttention to detailTeamworkResults orientedFlexibility