Meritrust Credit Union · 21 hours ago
Interactive Teller - Bilingual Spanish Preferred
Wichita, KS
Full-time
Onsite
New Grad, Entry Level
$17/hr - $22/hrMeritrust Credit Union is committed to representing its communities and fostering a diverse culture. The Interactive Teller is responsible for providing exceptional service to members through live video interactions, assisting with financial needs, and promoting Meritrust products and services.
Banking
Responsibilities
Deliver prompt, professional, and courteous service to members via Interactive Teller Machines (ITMs), efficiently handling financial transactions, inquiries, and service requests
Accurately perform all teller functions with a strong attention to detail and compliance
Identify and report suspicious activity through appropriate channels in accordance with regulatory guidelines
Maintain up-to-date knowledge of all credit union products, services, promotions, policies, and procedures
Apply effective problem-solving skills to address member inquiries, escalating or seeking assistance when appropriate
Research and resolve member issues, complete necessary follow-up, and refer complex situations to the appropriate branch or department as needed
Educate and assist members in using ITM technology, demonstrating comfort with emerging technologies and supporting other digital service channels
Consistently meet or exceed individual and team performance goals related to service quality, efficiency, and accuracy
Build and maintain positive working relationships with internal business partners, retail teams, and department staff
Demonstrate flexibility by adapting to change and adjusting work shifts to support extended hours and evolving business needs
Maintain open and effective communication with direct management
Complete all required annual Meritrust education and development programs, including applicable internal training initiatives
Perform additional duties as assigned by the supervisor
Qualification
Required
Provide exceptional service to members through live video interactions using Interactive Teller Machines (ITMs)
Deliver prompt, professional, and courteous service to members via Interactive Teller Machines (ITMs), efficiently handling financial transactions, inquiries, and service requests
Accurately perform all teller functions with a strong attention to detail and compliance
Identify and report suspicious activity through appropriate channels in accordance with regulatory guidelines
Maintain up-to-date knowledge of all credit union products, services, promotions, policies, and procedures
Apply effective problem-solving skills to address member inquiries, escalating or seeking assistance when appropriate
Research and resolve member issues, complete necessary follow-up, and refer complex situations to the appropriate branch or department as needed
Educate and assist members in using ITM technology, demonstrating comfort with emerging technologies and supporting other digital service channels
Consistently meet or exceed individual and team performance goals related to service quality, efficiency, and accuracy
Build and maintain positive working relationships with internal business partners, retail teams, and department staff
Demonstrate flexibility by adapting to change and adjusting work shifts to support extended hours and evolving business needs
Maintain open and effective communication with direct management
Complete all required annual Meritrust education and development programs, including applicable internal training initiatives
Perform additional duties as assigned by the supervisor
Preferred
Bilingual Spanish Preferred
Benefits
Comprehensive medical insurance plan
Dental and vision insurance
Generous paid-time-off
12 paid holidays
401(k) plan
Wellness program
Tuition assistance
Employee loan discount
Employee Assistance Program (EAP)
Life and disability coverage
Company
Meritrust Credit Union
Meritrust Credit Union offers loans, insurance, financial education, digital banking, and other services.
Founded in 1935
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
James Nastars
President/CEO
Jess Howard
VP, Chief Financial Officer
Recent News
2025-11-02
2025-11-01
Company data provided by crunchbase