Vensure Employer Solutions · 5 months ago
Front Desk - FL
Miami, FL
Full-time
Onsite
New Grad, Entry LevelVensure Employer Solutions is seeking a Front Desk Associate responsible for providing excellent customer service to guests and visitors. The role involves managing check-ins and check-outs, addressing guest needs, and ensuring a positive guest experience.
Customer ServiceFinancial ServicesHuman ResourcesRisk Management
Responsibilities
Welcome all guests with a warm, professional, and courteous demeanor upon arrival. Ensure a positive first impression and provide personalized service to enhance guest satisfaction
Efficiently handle guest check-ins and check-outs, verifying identification, payment methods, and collecting necessary information to ensure accuracy and compliance with hotel policies
Support guests with room assignments, special requests, and general inquiries throughout their stay. Act as a point of contact for resolving issues and ensuring their needs are met in a timely and professional manner
Provide accurate information about hotel amenities, local attractions, dining options, transportation, and other available services. Offer assistance in making reservations and coordinating arrangements as needed
Answer incoming phone calls and emails, addressing guest inquiries and requests promptly. Collaborate with housekeeping, maintenance, and other departments to ensure seamless guest experiences and resolve any concerns efficiently
Process all payments securely using various methods including credit/debit cards, cash, and checks. Ensure accurate billing for room charges and additional services, resolving any discrepancies and providing receipts or invoices upon check-out
Qualification
Required
Strong communication skills
Organizational skills
Multitasking skills
Ability to provide excellent customer service
Ability to manage front desk operations efficiently
Ability to handle guest check-ins and check-outs
Ability to verify identification and payment methods
Ability to support guests with room assignments and special requests
Ability to provide accurate information about hotel amenities and local attractions
Ability to answer incoming phone calls and emails promptly
Ability to collaborate with housekeeping, maintenance, and other departments
Ability to process payments securely using various methods
Ability to ensure accurate billing for room charges and additional services
Company
Vensure Employer Solutions
Vensure Employer Solutions is a privately owned professional employer organization (PEO) headquartered in Chandler, Arizona, with offices in Sarasota, Florida, and Duluth, Georgia.
Founded in 2004
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$2.2BKey Investors
Stone Point Capital
2024-10-14Debt Financing· $2.2B
2022-09-06Acquired
Leadership Team
A
Alex Campos
CEO
Pat Cleary
Chief Growth Officer
Recent News
Sports Business Journal
2025-10-24
bloomberglaw.com
2025-09-12
Company data provided by crunchbase