Agilent Technologies · 1 month ago
Installation Success Coordinator
Wilmington, DE
Full-time
Hybrid
Entry, Mid Level
$28.27/hr - $44.17/hrAgilent Technologies is seeking an Installation Success Coordinator responsible for managing the installation services of analytical instruments. The role involves coordinating site preparations, ensuring customer satisfaction, and collaborating with various internal teams to deliver a seamless installation experience.
BiotechnologyHealth CareHealth DiagnosticsLife SciencePharmaceutical
Responsibilities
Communicate site-preparation (incl. technical) requirements and discuss readiness to ensure successful installation site visit, as well as plan on-site visits or training events for new instrumentation, ensuring customer and Agilent response times are met, as well as quality service is provided throughout
Plan on-site visits or training events for new instrumentation
Ensure customer and Agilent response times are met and quality service is provided throughout the installation process
Utilize basic technical knowledge to support customers on all installation services, partnering with Sales, Service Engineers, and consultants, where required
Reserve the best resource by utilizing all scheduling tool capabilities and maintain accurate record of all communications and onsite offer dates provided to the customer, utilizing our enterprise scheduling tools (i.e. SAP CRM, etc.)
Partner with the Scheduling Success Coordinator to coordinate the most efficient resource, by assigning the right service engineering resource, in the right location, at the right time
Collaborate with the Global Customer Field Solutions team and field resources to ensure we are quickly responding to all customer onsite requests
Track and address all issues and gaps as they are identified, and bring up to Service Business Managers where appropriate
Gain an in-depth knowledge of Agilent process and procedures, shows ability to follow them with high attention to detail
Maintains accurate record of all communications and onsite offer dates provided to the customer, utilizing our business scheduling tools (SAP CRM/MRS)
Ensures all working relationships follow Agilent Technologies Standards of Business Conduct
Qualification
Required
Academic degree with a technological/ engineering background
Experience working in customer service and/or project management required
Strong planning and organizational skills, and high attention to detail
Negotiation and persuasion skills
Resourceful and solutions-oriented
Capable of working flexibly and autonomously where required
Business collaboration capabilities
Understanding and focusing on leading solutions and being resourceful
Facilitate team collaboration and approach situations with maturity and diplomacy
Ability to thrive in a dynamic and fast-paced environment
Proactive attitude and an ability to generate ideas and problem-solve
Effective communication and interpersonal skills, with a focus on being able to provide effective and timely communications
Driven to achieve a successful experience for the customer whilst also achieving our internal measures
Preferred
An equivalent background/ experience in a similar role is desired
Benefits
Bonus
Stock
Benefits
Company
Agilent Technologies
Agilent Technologies addresses the scientific and laboratory management needs of analytical scientists and clinical researchers.
Founded in 1999
10001+ employees
H1B Sponsorship
Agilent Technologies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (51)
2024 (56)
2023 (58)
2022 (70)
2021 (64)
2020 (53)
Funding
Current Stage
Public CompanyTotal Funding
$500M2019-09-05Post Ipo Debt· $500M
1999-11-26IPO
Leadership Team
Mike McMullen
CEO and President
Padraig McDonnell
President and CEO
Recent News
2026-01-16
Research & Development World
2026-01-09
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