MANUFACTURO · 1 day ago
SaaS Support Engineer
United States
Full-time
Remote
New Grad, Entry Level
$50K/yr - $75K/yrManufacturo is a company focused on advanced manufacturing with a next-generation SaaS platform. They are seeking a SaaS Support Engineer to provide technical support, diagnose issues, and collaborate with product teams to ensure customer success.
ManufacturingSaaSSoftware
Responsibilities
Configure, implement, and manage customer solutions on the Manufacturo platform, ensuring seamless integration and performance
Provide exceptional technical support to customers, addressing and resolving issues across production environments promptly and professionally
Investigate, troubleshoot, and resolve technical problems, minimizing downtime and operational disruptions
Work closely with product and development teams to escalate and resolve complex issues, submitting code changes when necessary
Utilize tools like Azure Log Analytics, App Insights, and Azure Monitor to monitor system health and proactively address performance concerns
Document troubleshooting steps, create knowledge bases, and continuously improve support processes for efficiency and scalability
Provide training and best practices to customers, ensuring they maximize value from our platform
Regularly review system logs, performance metrics, and error reports to identify trends and opportunities for optimization
Qualification
Required
Customer Success Focus: Passion for delivering exceptional service and building positive relationships
Technical Expertise: Experience troubleshooting software systems, preferably in SaaS/cloud environments
Problem Solving: Strong analytical and investigative skills with the ability to diagnose technical issues effectively
Technical Tools: Monitoring tools: Azure Log Analytics, App Insights, Azure Monitor (or equivalent)
Service management tools: Jira Service Management or similar platforms
Programming Knowledge: Familiarity with the following technologies is a plus: Angular/JavaScript, C#/.NET, MSSQL
Education: Bachelor's degree in Computer Science, Information Systems, or equivalent experience
Preferred
Experience supporting or implementing manufacturing systems
Knowledge of SaaS architecture, cloud platforms (Azure preferred), and microservices
Experience debugging cloud applications and deploying fixes
Benefits
401(k) Matching
Health, Dental, and Vision Insurance
Paid Time Off
Gym Membership Reimbursement : Up to $40/month ($480/year)
Company Cell Phone or Reimbursement : Up to $75/month ($900/year)
Referral Program
Collaborative and Innovative Work Environment
Company
MANUFACTURO
Manufacturo is a software company that provides solutions for engineers to innovate and streamline manufacturing processes.
Founded in 2018
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Kenzo Takai
Chief Operations Officer
Zane Shewalter
Chief Customer Experience Officer (CXO)
Recent News
2025-12-17
2025-11-11
Company data provided by crunchbase