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Viceroy Hotels and Resorts · 6 hours ago

Area Group Sales Manager

Washington, DC

Full-time

Onsite

Entry, Mid Level

2+ years exp

Viceroy Hotels and Resorts inspires travelers with unique lifestyle experiences and is seeking an Area Group Sales Manager. This role is responsible for soliciting and managing accounts to positively impact hotel revenues, while also reporting to the Area Director of Sales & Marketing.

Hospitality

Responsibilities

Meet or exceed set goals

Operate the Sales Department within established sales expense budget

Initiate and follow up on leads

Proactively solicit new and existing accounts to meet/exceed revenue goals. This will consist of telephone solicitation, outside sales calls, site inspections, and written communication and file maintenance

Maintain and participate in an active sales solicitation program

Complete sales contracts with specific details and rates and ensure the client receives the information in a timely manner

Assist clients with any questions, resolve any issues and be available to personally meet with clients. Establish parameters, quotes and negotiate prices and seal contracts

Attend trade shows, community events and industry meetings

Maintain accuracy in accounts, contracts, activity, and business details

Prepare and execute annual market plans based upon sales deployment

Develop/maintain knowledge of market trends, competition and customers

Monitor production of all top accounts and evaluate trends within your market

Conduct/attend meetings as appropriate to the position

Communicate progress, obstacles and promotions with the Director of Sales & Marketing to ensure full alignment

Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons

Continuously design, monitor and regulate the accuracy, consistency and integrity of all Sales automation technology and record keeping

Participate in biweekly Sales and Catering meetings, sales strategy meeting, training and other sales related meetings as required

Assists in planning and executions of annual capital and budgeting process

Ability to communicate customer needs and resolve complaints

Regularly contact existing accounts based on the tracing frequencies of the Account Coverage Program

Meet or exceed sales solicitation call goals as assigned by the Director of Sales

Invite clients to the hotel for entertainment, lunches, tours and site inspections

Assist in implementing special promotions relating to direct sales segments, i.e. parties, sales blitzes, etc

Assist in the preparation of required reports in a timely manner

Be familiar with all Viceroy Hotel Group sales policies and selling techniques with an emphasis on maximizing occupancy and Average Daily Rate (ADR)

Conduct a professional, thorough site inspection of the hotel with clients, exhibiting key features and benefits of the property

Use your property’s computerized sales management system to manage the hotel’s business, including (but not limited to) generating reports, entering business, blocking space and building accounts

Meet and greet onsite contacts

Develop networking opportunities through active participation in community and professional associations, activities and events

Review meeting planner evaluations with the Director of Sales & Marketing to ensure that issues receive follow-up

Entertain clients

Handle inquiries as part of Inquiry Day Program

Qualification

Hotel group sales experienceSales management systemWindows proficiencyCommunication skillsMultitaskingCustomer serviceProblem-solving

Required

College course work in related field helpful

High School diploma or equivalent required

Must be skilled in Windows, Company approved spreadsheets and word processing

Must be able to effectively communicate both verbally and written with all level of employees and guests in an attentive, friendly, courteous and service oriented manner

Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests

Must be able to multitask and prioritize departmental functions to meet deadlines

Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner

Attend all hotel required meetings and trainings

Participate in M.O.D. coverage as required

Maintain regular attendance in compliance with Viceroy Hotel Group Standards, as required by scheduling, which will vary according to the needs of the hotel

Must be able to walk and stand for extended periods of time up to four (4) hours

Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, listening and hearing ability and visual acuity

Must be able to lift up to 15 lbs

Must be able to bend, stoop, squat and stretch

Maintain high standards of personal appearance and grooming, which include wearing nametags

Comply with Viceroy Hotel Group Standards and regulations to encourage safe and efficient hotel operations

Maximize efforts towards productivity, identify problem areas and assist in implementing solutions

Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary

Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives

Must be able to maintain confidentiality of information

Perform other duties as requested by management

Preferred

Experience in a hotel or a related field preferred

Minimum of 2+ years of hotel group sales experience at a boutique hotel, luxury experience is preferred

Benefits

Quarterly bonus potential which is uncapped and based on achieving goals

Company

Viceroy Hotels and Resorts

Welcome to Viceroy Hotels & Resorts – Redefining Modern Luxury in Global Hospitality Named in the top ten of ‘Top 25 Hotel Brands’ on Travel + Leisure World's Best Awards 2023.

Founded in 1999

West Hollywood, California, US

1001-5000 employees