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Chesterfield County · 1 day ago

Benefit Programs Supervisor

Chesterfield, VA

Full-time

Onsite

Senior Level

Chesterfield County is seeking a Benefit Programs Supervisor to help individuals and families navigate Benefit Programs such as SNAP, TANF, and Medicaid while providing excellent customer service. The role involves coaching staff, optimizing workflows, and ensuring program effectiveness while monitoring expenditures and managing an Emergency Shelter Team during crises.

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Responsibilities

Coaches and trains staff to achieve performance excellence in customer service and benefit eligibility determination

Equipping staff with the necessary skills and knowledge to navigate complex program policies and procedures

Managing change and facilitating the adjustments needed for the team to seamlessly embrace new practices and benefit program policies

Develop efficient workflows for ongoing program development/caseload management

Constantly seeking ways to optimize processes and enhance productivity

Monitoring program effectiveness through the review and evaluation of data

Utilizing various program evaluation methods to identify areas for improvement and ensure desired outcomes are met

Handling complex and challenging cases, making informed decisions on difficult and unusual situations that require specialized expertise

Serving as a vital liaison to other agencies and workgroups, fostering collaboration and ensuring seamless coordination across different entities

Monitoring the expenditures of the unit's programs, ensuring fiscal responsibility and adherence to budget allocations

Managing an Emergency Shelter Team during natural disasters, reporting to shelter duty as required to provide essential support and services to affected individuals

Performing other duties as required to support the overall mission and objectives of the department

Qualification

Human services experienceSupervisory skillsEligibility determinationSNAPMedicaidOrganizational skillsPublic relations skillsTraining skillsRecordkeepingManagement consulting awarenessInterpersonal skillsTime managementCommunication skills

Required

Bachelor's degree in the human services field and human services program experience in a lead or supervisory capacity OR any equivalent combination of training and experience which provides the required knowledge, skills and abilities

Working knowledge of computer systems and standard office software to include the state Department of Social Services human services systems

Considerable knowledge of principles and practices of effective supervision, to include casework supervision

Current valid driver's license and good driving record required

Pre-employment drug testing, FBI criminal background check and education/degree verification required

Preferred

Excellent organizational, time management, oral/written communication, interpersonal, public relations and supervisory skills preferred

Ability to plan and supervise work activities, including service delivery, training, recordkeeping duties, and organizational operations preferred

Considerable experience in determining eligibility for social services benefit programs preferred

Experience as a Lead or Senior worker preferred

Knowledge of IV-E foster care, Medicaid, and other Federal, State, and local regulations preferred

Knowledge of public assistance programs such as Supplemental Nutrition Assistance Program, Temporary Assistance for Needy Families, Child Care, General Relief, and Refugee Assistance preferred

The ability to review cases, policies and procedures for accuracy, efficiency and quality assurance

Broad awareness of current trends in management consulting, organizational development, and administration of public and private for-profit organization

Incentives apply to individuals who possess: a Masters or Bachelors Degree in Social Work, Masters in Human Services, LCSW, Child Welfare Stipend participants, completion of COVLC new worker training or are Bilingual (Spanish & ASL)