Delta Dental Ins. · 1 month ago
Escalation Coordinator
Alpharetta, GA, United States
Full-time
Onsite
New Grad, Entry LevelDelta Dental Ins. is seeking an Escalation Coordinator to support and manage the resolution process for inbound calls and escalations. This role involves handling complex customer and inter-departmental situations, providing guidance, and consulting with various departments to resolve inquiries effectively.
Health CareHealth InsuranceInsurance
Responsibilities
Support and manage the resolution process that are received via inbound call or escalation in a timely and professional manner
Manage difficult and complex customer and inter-departmental situations that need strong guidance and resolution
Communicate with, escalate to, and consult with the various departments as needed
Execute with a high degree of success in integrating and solving member and provider inquiries regarding complex inquiries
Be the Special Person of Contact (SPOC) for dealing with escalated calls from customers
Qualification
Required
Support and manage the resolution process received via inbound call or escalation in a timely and professional manner
Manage difficult and complex customer and inter-departmental situations that need strong guidance and resolution
Communicate with, escalate to, and consult with various departments as needed
Execute with a high degree of success in integrating and solving member and provider inquiries regarding complex inquiries
Act as the Special Person of Contact (SPOC) for dealing with escalated calls from customers
Company
Delta Dental Ins.
At Delta Dental, we’re behind millions of smiles and counting.
Founded in 1955
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Ed Goldman
VP, Infrastructure & Operations
Ben Sieke
Director, Talent Development and Learning
Recent News
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