Meta · 4 weeks ago
Regulatory Escalations Specialist
Austin, TX
Full-time
Onsite
Mid Level
3+ years expMeta is seeking an Escalations Specialist to join the Detection, Response, and Intelligence, Regulatory Escalations Team. The role involves facilitating the resolution of complex high-priority escalations, working cross-functionally to develop and execute strategies for escalation channels, and providing insights into user behavior to shape policy positions and regulatory priorities.
Computer Software
Responsibilities
Serve as an expert on enforcing Meta’s Community standards and policies, including regulatory policies and region specific social media legislation where required
Investigate reported escalations across multiple channels on Meta’s services, disrupt bad actor networks and respond to sensitive global partners inquiries
Apply project management methodologies, techniques, and strategy development to effectively plan, execute and monitor projects and initiatives
Effectively convey results of technical/investigative work and mitigation measures to various audiences including leadership and external partners/government agencies
Gather, analyze, and utilize relevant tools, systems, and data to improve Meta’s processes, inform our Policy & Legal positions and define/execute against business goals
Manage high-pressure ambiguous escalations prioritizing speedy resolution while partnering with cross functional teams
Coordinate with global cross-functional teams including Public Policy, Legal, and Integrity teams to problem solve and develop solutions
This role may involve exposure to potentially graphic and/or objectionable content including but not limited to graphic images, videos, audio and writings, offensive or derogatory language, and other potential objectionable material, i.e. child exploitation, graphic violence, self-injury, animal abuse, and other content which may be considered offensive or disturbing. Please note that some holiday/weekend work will be required on a shift basis
Qualification
Required
3+ years of experience handling operations, crisis or risk in a technology company or equivalent environment
Knowledge of trust & safety, content integrity, compliance landscape
Ability to multitask different priorities in a rapidly changing environment
Project management and operations skills
Sound judgment and ability to thrive under pressure
Demonstrated communication and collaboration skills
Ability to influence across regional and functional scope
Ability to work with potentially graphic and objectionable content
Proficiency in data analysis
Company
Meta
Meta's mission is to build the future of human connection and the technology that makes it possible.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Kathryn Glickman
Director, CEO Communications
Christine Lu
CTO Business Engineering NA
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