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Albertsons Companies · 2 days ago

Customer Service Manager

130 GRANITE ST, QUINCY, MA, 02169, US

Full-time

Onsite

Mid Level

Albertsons Companies is a leading food and drug retailer in the U.S., committed to innovation and fostering a culture of belonging. In this role, you will lead the front-end team to ensure exceptional customer experiences, oversee daily operations, and support team members.

Food and BeverageFood DeliveryMeat and PoultryRetail

Responsibilities

Oversee the daily operations of the customer service and checkout areas

Support and coach team members

Handle escalated customer concerns with professionalism and care

Overseeing shift schedules

Maintaining a clean and welcoming environment

Ensuring smooth, efficient service at all times

Jumping in to assist during a rush

Mentoring staff on best practices

Qualification

Retail leadershipCustomer serviceTeam coachingCommunication skillsProblem-solving

Required

Experience in retail leadership

Strong communication skills

Passion for creating positive customer experiences

Benefits

Diverse and Inclusive work culture

Competitive Wages paid weekly

Flexible work schedules

Associate discounts

Leaders invested in your training, career growth & development.

Health and welfare benefits for eligible employees (Medical, Dental, 401k and more!)

Vacation / Paid Time Off-For eligibility requirements please visit [myACI Benefits](https://urldefense.com/v3/__https:/myaci-benefits.com/__;!!K1aXqncla1X7G90AkdLmCg!rAQQIgK5qTHEOZimihiTu-Cq5CqDd5yTyDy2Md9yy2X9n5N5-LNd_VFz-Ph78hdScxWtyckceXfHreYVJ1PsQk_8tfijDVHG5g$)