Macy's · 5 days ago
Retail Customer Experience Associate, Kenwood Towne Center - Full Time
7875 Montgomery Road, Cincinnati, OH, 45236, US
Full-time
Onsite
Entry Level
2+ years expMacy's is a storied retailer that has been a part of America's traditions for over 160 years. The Retail Customer Experience Associate will create exceptional shopping experiences by engaging with customers both in-store and online, focusing on customer satisfaction and driving sales. Responsibilities include maintaining a welcoming environment, building customer relationships, and supporting operational excellence.
Consumer GoodsFashionRetail
Responsibilities
Create exceptional, personalized shopping experiences for customers
Prioritize customer satisfaction by actively engaging with shoppers across all touchpoints - both in-store and online
Drive cross-category sales to support overall business goals
Make tailored product recommendations and leverage digital tools to enhance the customer journey
Work across different departments daily, often transitioning between multiple areas throughout the day
Play a key part in client relationship building through outreach tools like My Client and social media
Collaborate with peers, store leaders, and brand partners to identify opportunities, resolve challenges, and elevate the overall customer experience
Support operational excellence through floor readiness, event execution, merchandise setup, and opening/closing procedures
Maintain a shoppable space by recovering the floor and fitting rooms, updating signs and pricing, and supporting any needed merchandise moves
Share loyalty program benefits and ensure customers have all they need before leaving
Qualification
Required
Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality
Must be able to understand and communicate effectively with customers, co-workers, and supervisors
Read and understand employment policies and safety rules/procedures in English
Be comfortable communicating and collaborating with customers and colleagues
Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits
Meeting daily sales goal challenges
Enjoy meeting people, learning about them, and sharing information
Resourceful and eager to start a new venture and can adapt to changing priorities; you can work on your own but are great with team dynamics
You can handle electronic devices with no problem
At least 2 years of selling or customer experience preferred
This position requires talking, lifting, constant moving, standing, and reaching with arms and hands
Standing for at least two consecutive hours, lifting at least 25lbs., stooping, kneeling, crouching, and climbing ladders, reaching, including above eye level
Requires close vision, color vision, depth perception, and focus adjustment
Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions
Benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice
Company
Macy's
Macy's is America’s store for life. The largest retail brand of Macy's, Inc.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Bobby Amirshahi
Senior Vice President, Corporate Communications + Public Affairs
Michael Krans
VP, Retail Media
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