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Sexy Fish · 1 week ago

Reception Manager

Miami, FL

Full-time

Onsite

Mid Level

Sexy Fish Miami brings the vibrant spirit of contemporary Asian dining to the heart of Brickell, combining bold design, world-class food, and electric energy. The Reception Manager supervises restaurant host/hostesses, ensures guests receive a positive first impression, manages bookings, and maintains the cleanliness of the restaurant.

Restaurants

Hiring Manager

Lucia Raru

Responsibilities

Ensure you report for duty punctually always wearing the correct uniform with the highest standards of grooming

Ensure all our guests receive a positive, warm, and professional first impression of the Restaurant and to be seated at their table

Assist in an efficient registration and logging of all arriving guests

Manage the bookings in an efficient way, to allocate tables equally over all sections of the Restaurant and to stagger times of bookings. Must always have awareness of future booking constraints

Answer all incoming calls promptly and courteously and to ensure all telephone messages, and emails are answered accordingly

Ensure all booking details are accurate and to assist in maximizing table occupancy

Maintain complete knowledge of:

Daily restaurant covers

Hours of operation of each outlet, ambiance, menu selections and price range

Featured entertainment performing at the restaurant

Menu items, specials, out of stock items, liquor brands, beers and non-alcoholic selections available in the Restaurant

Table/seat/station numbers, proper table set ups, room capacity, hours of operation, price range and dress code of the Restaurant

Ensure all reservations are communicated to the Management Team on duty in a detailed hand-over and to inform them of Special Attention Guests/VIP’s

Report and log any complaints/comments to the Management Team on duty

Ensure all dietary requirements are detailed and accurate for party bookings and kitchen has this information in good time

Ensure immaculate cleanliness of all menus, no smudges, cornered pages, stains etc

Ensure regular clients are recognized and greeted accordingly and their profiles are regularly updated

Acknowledge and bid farewell to all departing guests leaving them with a good and professional lasting impression

Ensure the weekly stationary requisitions are completed and recorded on time

It is vital that all such information remains confidential and must not be disclosed to anyone outside the company, guests and employees, unless otherwise stated

Additional duties as assigned by management

To manage, train and lead the reception team

Conduct on site induction involving training of the reception position, this will include paperwork and reservation reports to ensure