Tata Consultancy Services · 5 hours ago
Nice CXOne Architect
Detroit, MI
Full-time
Onsite
Mid, Senior Level
$100K/yr - $120K/yrTata Consultancy Services is seeking a Nice CXOne Architect with deep knowledge of NICE CXone architecture and Cisco UCCE/UCCX platforms. The role involves leading the design and implementation of migrations to NICE CXone cloud solutions while ensuring scalability, security, and compliance.
Business Information SystemsConsultingInformation TechnologyIT Management
Responsibilities
Deep knowledge of NICE CXone architecture and Cisco UCCE/UCCX platforms
Strong understanding of SIP, VoIP, telephony, and cloud infrastructure (AWS/Azure)
Experience with APIs, middleware, and enterprise system integrations
Lead the design and implementation of the migration from Cisco contact center platforms (UCCE/UCCX) to NICE CXone cloud solutions
Define overall architecture, ensuring scalability, security, and compliance
Design end-to-end NICE CXone architecture for enterprise contact center environments
Map Cisco functionalities to NICE CXone modules ensuring feature parity
Develop migration roadmap, including phased cutover plans and risk mitigation strategies
Define integration patterns for CRM, WFM, reporting, and telephony systems
Provide architectural guidance to developers and infrastructure engineers
Review and approve solution designs, scripts, and integrations
Qualification
Required
Deep knowledge of NICE CXone architecture and Cisco UCCE/UCCX platforms
Strong understanding of SIP, VoIP, telephony, and cloud infrastructure (AWS/Azure)
Experience with APIs, middleware, and enterprise system integrations
Lead the design and implementation of the migration from Cisco contact center platforms (UCCE/UCCX) to NICE CXone cloud solutions
Define overall architecture, ensuring scalability, security, and compliance
Design end-to-end NICE CXone architecture for enterprise contact center environments
Map Cisco functionalities to NICE CXone modules ensuring feature parity
Develop migration roadmap, including phased cutover plans and risk mitigation strategies
Define integration patterns for CRM, WFM, reporting, and telephony systems
Provide architectural guidance to developers and infrastructure engineers
Review and approve solution designs, scripts, and integrations
BACHELOR OF COMPUTER SCIENCE
Company
Tata Consultancy Services
Tata Consultancy Services is a business solutions company that specializes on information technology services and consulting.
Founded in 1968
10001+ employees
H1B Sponsorship
Tata Consultancy Services has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
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2025 (7880)
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2023 (8537)
2022 (11159)
2021 (9813)
2020 (11984)
Funding
Current Stage
Public CompanyTotal Funding
unknown2004-08-25IPO
Leadership Team
K. Krithivasan
Chief Executive Officer & Managing Director
Aarthi Subramanian
President and Chief Operating Officer
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