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AlphaGraphics · 3 hours ago

Project Manager

Allentown, PA

Full-time

Onsite

Mid Level

AlphaGraphics is a full service design, printing, signage, direct mail, fulfillment and promotional product company seeking a Project Manager. The role involves supporting Sales Executives, managing projects from start to finish, and ensuring a positive customer experience.

Communications InfrastructureEmail MarketingGraphic DesignMarketingPrintingProduct Design

Responsibilities

Develop a detailed knowledge of all AlphaGraphics products and services, production processes, capabilities, and pricing

Maintains a professional appearance

Ensure all clients have a positive customer experience

Can easily provide customers with the benefits they will experience when using our products and services (might be duplicated below in the value-added area)

Consults with customers to help them make decisions; upsells and cross-sells when there are opportunities

Captures customer’s specifics using 'Job Analysis' questions

Asks probing questions

Reviews customer’s proofs, manages the proofing process, and calls customers when jobs are ready for pick up

Creates job estimates that are prepared in a timely manner, professionally presented and carefully reviewed for job pricing and accuracy

Routinely resolves customer inquiries and complaints

Displays necessary mastery of MIS tools to create and estimate customer projects effectively

Maintains current pricing strategies and customer billing procedures

Assists in updating the mailing list database

Assists sales rep functions and inside production when requested

Follows up and manages Inbound Leads

Follows up on targeted direct mail or local Shop mailings

Keep customers informed regarding their job’s progress through the production process

Shows proficiency in regular use of CRM tools

Effectively manages all communication methods currently available to them to respond timely to customer inquiries

Qualification

Customer Relationship ManagementProject ManagementAccount ManagementMIS Systems KnowledgeAnalytical SkillsProfessional AppearanceOrganizational SkillsTime ManagementWriting SkillsVerbal Communication