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LTVplus · 2 hours ago

Customer Support Agent for an eCommerce Account

United States

Full-time

Remote

New Grad, Entry Level

LTVplus is a global remote team dedicated to delivering exceptional customer experiences. They are looking for Customer Support Agents to manage high-volume email-based support for a fashion e-commerce brand, addressing post-sale inquiries and maintaining brand alignment.

ContentCustomer ServiceInternet

Growth Opportunities

Responsibilities

Manage customer support tickets via Zendesk, primarily email-based

Handle post-sale inquiries, including:

Order cancellations

Returns and exchanges

Shipping and delivery issues

Order and package-related questions

Respond to customer inquiries within a 48-hour resolution window

Use translation tools (AI-assisted where needed) to support international customers

Maintain a calm, professional tone aligned with a premium fashion brand

Follow documented workflows, policies, and escalation processes

Collaborate with internal stakeholders during onboarding and nesting

Qualification

E-commerce customer supportZendeskHandling returnsExchangesWritten English communicationLearn quicklySupporting international customersTranslation toolsAttention to detail