Klipboard · 6 days ago
Implementation Consultant
Cary, NC
Full-time
Hybrid
Mid LevelKlipboard is a company that provides specialist software and services for integrated trading and business management solutions. The Implementation Consultant will be responsible for the successful delivery of software solutions to customers, including requirements gathering, training, and implementation of products.
Computer Software
Responsibilities
Business requirements analysis (business process review), document results for implementation planning
Requirements gathering, evaluate customer needs and formulate solutions (within current software capabilities) to meet cost and timelines of the project
Where gap in functionality exist, and are discovered during the implementation, perform analysis and Identify alternate solutions using standard functionality
Where customizations, enhancements are required assist R&D in scoping the requirements. Provide word-arounds to maintain pace of implementation
Advise customers on the business processes and best practices related to our products
Analyse customer problems and needs and proactively proposes solutions
Train users on application functionality and new processes
Implement data conversion and testing strategies
Manage individual implementation plans and report task and project status to management
Ensure tracking of issues, change requests and risk on assigned projects. Own timely escalation of issues/changes to project management
Keep informed of new product versions
Complete assigned tasks in a timely manner
Provide feedback to appropriate departments for improvement in product design and service quality
Efficiently manage communications with client, local and remote project teams
Act as an SME to other departments providing advice, guidance and assistance when directed
Other duties as assigned commensurate with the post
Qualification
Required
Computer Science, Information Systems or Business Management degree or relevant experience
Previous and demonstrable experience in successfully delivering complex ERP/Shop Management Systems
Previous and demonstrable experience in requirements gathering, configuration, installation and training
Business industry knowledge – experience of one or more Distribution Markets in which Kerridge Commercial Systems operates
A working knowledge of Databases SQL, Oracle
Familiarity with common operating systems e.g. Windows, Linux and applications such as Microsoft Office and Microsoft Project)
Excellent communication skills including skills in socialising ideas, influencing, facilitation and training
Excellent customer service and customer facing skills to work alongside customers on and off site
Ability to work under pressure with limited time, direction and guidance to complete tasks in a timely and accurate manner
Project a professional image at all times
Be adaptable and work as an effective member of a team
Be organized and manage workload efficiently in particular submitting consultancy documentation, timesheets, site visits, completing project check lists, obtaining customer sign off for consultancy work undertaken
Work conscientiously and use own initiative
Ability and willingness to travel domestically and internationally
Preferred
Knowledge of the Tire & Service Industry
Working knowledge of accounting
Exposure to standard project methodology and implementation activities
Company
Klipboard
Klipboard | Business Management Software Solutions Klipboard (formerly Kerridge Commercial Systems) delivers industry-leading, cloud-based business management software to companies across distribution, automotive, retail, rental, manufacturing, transport management, and field service sectors.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase