Iconic Luxury Hotels · 5 hours ago
RESTAURANT HOST - FULL-TIME
Glen, NH
Full-time
Onsite
New Grad, Entry LevelIconic Luxury Hotels is seeking a passionate and experienced Host to join the team at Chewton Glen Hotel & Spa. The role involves greeting guests, managing reservations, and ensuring a seamless and memorable dining experience.
Hospitality
Responsibilities
To be confident and fully competent in the usage of the Opera system
To manage and optimise Lunch and Dinner covers through control of bookings, with special attention paid to timing slots and table allocations. Understanding flexibility and taking ownership of booking situations
Supporting the restaurant team with serving and clearing tables and taking orders
To take ownership and ensure the cashiering of bills with care are taken over correct charging to rooms, payment methods and any discounts given
To take pride in maintain menus to a high standard of appearance and ensure dishes and prices are kept up to date
To take ownership and ensure standard operating procedures are maintained for billing, signing of bills and taking of payments throughout the service
Showing integrity reporting all comments/complaints/problems to the Restaurant or Assistant Restaurant Manager in charge
To be confident with guests’ names and their correct titles are used at all times & that the service is discrete & efficient at all times
To be confident in understanding and executing the company’s policies and procedures with respect to privacy, confidentiality and data protection
Qualification
Required
Experience in high standards of face to face customer service is essential
Flexibility to work morning or evening shifts
Drive and passion to seek out opportunities to go above and beyond for our guests
Confidence, enthusiasm and passion for your work and communication with colleagues
A keen eye for detail, organisational skills and a flexible attitude
To be confident and fully competent in the usage of the Opera system
To manage and optimise Lunch and Dinner covers through control of bookings, with special attention paid to timing slots and table allocations. Understanding flexibility and taking ownership of booking situations
Supporting the restaurant team with serving and clearing tables and taking orders
To take ownership and ensure the cashiering of bills with care are taken over correct charging to rooms, payment methods and any discounts given
To take pride in maintain menus to a high standard of appearance and ensure dishes and prices are kept up to date
To take ownership and ensure standard operating procedures are maintained for billing, signing of bills and taking of payments throughout the service
Showing integrity reporting all comments/complaints/problems to the Restaurant or Assistant Restaurant Manager in charge
To be confident with guests' names and their correct titles are used at all times & that the service is discrete & efficient at all times
To be confident in understanding and executing the company's policies and procedures with respect to privacy, confidentiality and data protection
Preferred
Experience in 4• or 5• hotel restaurants is desirable
Previous restaurant/F&B background would be advantageous in this role
Benefits
Live-in accommodation available (subject to availability)
Complimentary meals while on duty
25% off all Food & Beverage
Discount on spa treatments and products
Friends & Family rates across Iconic Luxury Hotels
Cycle to work scheme
Cashback dental and optical plan
Learning and development opportunities
Recognition programmes, social events, and wellbeing initiatives
Company
Iconic Luxury Hotels
Iconic Luxury Hotels Distinguished, authentic and intriguing, our hotels include British country houses, a 19th-century boutique hotel, a coaching inn, high-end neighbourhood townhouses and breath-taking international hotels and coastal resorts.
Founded in 2016
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase