TEKsystems · 2 months ago
Client Service Representative
Chicago, IL
Full-time
Hybrid
New Grad, Entry Level
$18/hr - $18.50/hrTEKsystems is a leading provider of business and technology services, and they are seeking a Client Service Representative within their Banking Operations team. The role involves assisting account holders with inquiries and maintaining accurate handling of calls and transactions in a contact center environment.
Information Technology
Responsibilities
Manage large amounts of inbound and outbound calls in a timely manner providing quality servicing of client/partner calls through effective communication of call behaviors and accurate information
Log all client/partner inquiries received via phone, email or fax with a detailed description of client issue/problem, research or action taken for resolution on the CRM database
Maintain system access and knowledge level as it pertains to each program that the representative has been trained on and frequently attend educational seminars to improve knowledge and performance level
Provide accurate transactional information to clients to avoid creating any loss situations for the Unit
Perform functional transaction processing (ACH Transfers, Stop Payments, wires and general maintenance) accurately and without any monetary errors
Responsible for identifying customer needs, clarify information, research issues and provide solutions and/or alternatives
Works effectively as a team member but also independently
Knowledgeable of the core aspects of the job and beginning to develop a basic understanding of the business function
Qualification
Required
Must have experience in BANKING within a call center setting or customer support role
Familiarity with CRM systems and practices and banking terminology such as investments, redemptions, ACH's wire transfers
Strong phone, verbal and written communication skills required
Strong active listening and interpersonal skills needed with aptitude to handle irate/challenging callers with minimal assistance
Highly flexible and adaptable to change; able to adapt to a fast pace environment to different personality types and able to learn quickly
Multi-tasking skills; self-motivated with ability to set priorities and manage time effectively
Computer literacy is required with the ability to navigate several different applications/systems simultaneously
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
Founded in 1994
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase