Dover, DE - IT - DOE - Technology & Data Office - Product Specialist 1 jobs in United States
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Expedite Talent Solutions · 4 months ago

Dover, DE - IT - DOE - Technology & Data Office - Product Specialist 1

positionDover, DE
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level

Confidential company is seeking a Product Specialist 1 to support their technical development environment. The primary responsibility includes managing customer tickets and providing recommendations for functional and technical improvements to the product.

IT ManagementProfessional ServicesWarehousing

Responsibilities

Make sound recommendations on functional and technical improvements to the product
Manage and complete customer tickets related to the product
Provide effective product support as needed
Provide input to training and/or documentation materials regarding the latest technical and functional design changes and processes used within the product
Attend meetings
Complete customer service ticket requests
Submit weekly reports
Respond to emails and phone calls
Create documentation as needed
Assist in testing
Be part of the Customer Engagement team
Report to the Customer Engagement Specialist

Qualification

Technical product expertiseProduct supportDocumentation creationCustomer ticket managementTraining inputTesting assistanceReport submissionEffective communicationTeam collaborationProblem-solvingCustomer service

Required

Expert for a technical development or execution environment product or set of products
Make sound recommendations on functional and technical improvements to the product
Manage and complete customer tickets related to the product
Provide effective product support as needed
Provide input to training and/or documentation materials regarding the latest technical and functional design changes and processes used within the product
Attend meetings
Complete customer service ticket requests
Submit weekly reports
Respond to emails and phone calls
Create documentation as needed
Assist in testing
Be part of the Customer Engagement team
Report to the Customer Engagement Specialist

Company

Expedite Talent Solutions

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Expedite Talent Solutions is a minority- and woman-owned firm delivering agile staffing, project outsourcing, and professional services to clients across the Healthcare, Commercial, and Public Sectors.
dateFounded in 2009
location
Alpharetta, Georgia, USA
people-size51-200 employees
web-link
https://www.expediteinc.com

Funding

Current Stage
Growth Stage

Leadership Team

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Sandeep Singh
Associate Director / Sr. Client Partner
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Company data provided by crunchbase