VAST Data · 1 day ago
Technical Account Manager - Europe
United States
Full-time
Remote
Senior LevelVAST Data is looking for a Technical Account Manager to join our growing team. This role involves building trusted customer relationships, managing post-sales activities, and ensuring customer installations and upgrades go smoothly while advocating for customer needs and feature requests.
AI InfrastructureArtificial Intelligence (AI)DatabaseSoftware
Responsibilities
Build trusted customer relationships based on your customer-first mindset, technical excellence and command of VAST product
Respond to technical support issues quickly, working collaboratively on the back-end to bring the right skillsets together to solve the customer problem efficiently and effectively
Manage customer installations, upgrades, break-fix and expansions for the customer to make sure onsite engagements go smoothly., partnering with Sales, Professional Services and sometimes external partners
Lead and coordinate weekly, monthly, and quarterly customer review meetings
Understand and advocate for customer use cases, unique requirements and needs
Submit and manage Feature Requests and/or Bugs into product marketing and development teams
Identify opportunities to provide continuous improvement for customers to ensure full adoption and usage of VAST products
Ensure account teams are kept aware of status and activities
Lead your pod of Customer Success team members, knowing when and how to leverage different skillsets and helping to focus the team on the customers' priorities
Manage workload to balance meeting KPIs and VAST SLAs with ensuring customer happiness and satisfaction
Qualification
Required
Knowledge and experience in the enterprise IT infrastructure, networking and storage space is preferred, along with a broad understanding of the enterprise software world
Knowledge and working experience in common Linux system administration tasks and Linux OS in general
Knowledge of networking, and working experience with network configurations on Linux and network troubleshooting
Knowledge of customer's use cases and priorities
Lead and coordinate regular business review meetings
Manage customer installations, upgrades, and expansions
Pull logs and create support bundles to assist in troubleshooting issues
Do upgrades
Partner with onsite PS resource performing expansions
Submit Feature Requests and/or Bugs into Engineering
Write RCAs (with Support and Engineering)
Ensure account teams are kept aware of status and activities
Ability to travel. To be successful in this role, you will need to travel around 20% of the time
Flexibility. We're a growing company. Your responsibilities will change and evolve based on the needs of the business
Team player. Don't be a jerk. Disagree with respect, and commit
Customer obsessed. You build trust and rapport with an ability to deftly and calmly handle escalated situations with the customer
Self-starter; ability to manage your own time. We're a growing global team and a fully remote company
Highly organized. We track our work in tickets and dashboards
Ability to context switch in a fast-paced, changing environment
Excellent written and verbal communication and presentation skills
Preferred
An advantage to candidates that have In-depth knowledge and hands-on experience with storage, S3 and high-performance computing
MS or B.Sc. in CS, CE, EE or related fields
Company
VAST Data
VAST Data offers a unified data platform that integrates storage, database, and compute capabilities into a single software platform.
Founded in 2016
1001-5000 employees
H1B Sponsorship
VAST Data has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (2)
2023 (2)
2022 (1)
Funding
Current Stage
Late StageTotal Funding
$381MKey Investors
FidelityTiger Global ManagementN47
2023-12-05Series E· $118M
2021-05-04Series D· $83M
2021-03-01Series Unknown
Leadership Team
Renen Hallak
Founder & CEO
Shachar Fienblit
Chief R&D Officer and Co-Founder
Recent News
2026-01-16
2026-01-16
Company data provided by crunchbase