Fiserv · 1 week ago
Sr. UX Researcher
Berkeley Heights, NJ
Full-time
Onsite
Mid, Senior Level
$100K/yr - $166K/yr
5+ years expFiserv is a global leader in Fintech and payments, connecting financial institutions, corporations, merchants, and consumers. The Sr. UX Researcher will lead end-to-end research initiatives, providing deep user insights and advocating for user-centered design to shape the future of Clover's Merchant and Consumer products.
Financial ServicesFinTechInformation ServicesInformation Technology
No H1B
U.S. Citizen Only
Responsibilities
Design and execute comprehensive research studies using a variety of qualitative and quantitative methods (e.g., usability testing, interviews, surveys, field studies, card sorting, tree testing)
Collaborate closely with product managers, designers, engineers, and other stakeholders to identify research opportunities and align research efforts with business goals
Translate research findings into actionable recommendations and communicate them effectively to cross-functional teams and leadership
Develop and maintain user personas, journey maps, and other research artifacts to foster a shared understanding of user needs
Mentor junior researchers and contribute to the growth of our UX research practice
Stay up-to-date with industry trends, best practices, and emerging technologies in UX research and the payments/fintech space
Champion user-centered design principles throughout the product development lifecycle
Qualification
Required
5+ years of experience in UX research, with a significant focus on payments, fintech, or point-of-sale products
Bachelor's or Master's degree in Human-Computer Interaction, Psychology, Sociology, Anthropology, or a related field
Expertise in various research methodologies, both qualitative and quantitative
Proven ability to plan, conduct, analyze, and present research findings independently
Strong analytical and problem-solving skills, with an ability to synthesize complex information into clear and concise insights
Excellent communication, presentation, and interpersonal skills
Proficiency with UX research tools (e.g., UserTesting, Qualtrics, Dovetail, Figma)
Experience working in an Agile development environment
You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role
Preferred
Experience with advanced statistical analysis and data visualization
Familiarity with ethical considerations in research and data privacy regulations
Benefits
Annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards
Company
Fiserv
Fiserv is a provider of technology solutions to the financial services industry.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$2.48BKey Investors
BlackBird Financial LP
2026-01-06Post Ipo Equity
2025-04-29Post Ipo Debt· $2.48B
1986-10-03IPO
Leadership Team
Michael Lyons
President and CEO-Elect, Fiserv
Robert Hau
EVP, CFO
Recent News
The Motley Fool
2026-01-23
legacy.thefly.com
2026-01-22
Company data provided by crunchbase