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Ascent Hospitality · 2 weeks ago

Front Desk Attendant Part Time 3:00pm -11:00pm

West Lafayette, IN

Full-time, Part-time

Onsite

New Grad, Entry Level

$15/hr - $15/hr

0+ years exp

Ascent Hospitality is a company focused on providing memorable experiences for both team members and guests. They are seeking a Front Desk Attendant responsible for greeting guests, managing check-ins and check-outs, and ensuring guest satisfaction while adhering to safety and security procedures.

HospitalityHotelTravel Accommodations

Responsibilities

Maintain professional dress and conduct at all times

Greet guests immediately with a friendly, sincere welcome. Maintain eye contact with guest. Use a positive, clear speaking voice, listen to guest requests and respond with appropriate action

Follow Brand standards including brand loyalty programs

Provide information about our hotel, available rooms, rates and amenities

Employ operational and selling techniques to maximize occupancy levels and achieve the highest average rate possible

Promptly complete registration process, input and retrieve information from computer, confirm pertinent information including number of guests, method of payment and length of stay, select guest room based upon guest needs/request, nonverbal confirmation of room number and rate. Close out guest accounts at time of check out

Inform customers about payment methods and verify that I.D. and payments method match

Verify credit cards for authorization using electronic acceptance methods. Handle cash, make change, and balance assigned cash bank. Accept and record vouchers, and other forms of payment. Process payments per established procedures

Maintain cash bank per policy guidelines. Comply with all accounting procedures

Consistently adhere to uniform, grooming and appearance standards

Maintain effective communication with all hotel departments. Stay aware of issues relating to hotel operations. Apprise management of any concerns or suggestions

Communicate with hotel housekeeping staff to ensure all rooms are available to check into by check-in time in addition to all departures being gone by check-out time

Confirm group reservations and arrange personalized experiences for guests and event attendees such as wedding guests etc

Maintain knowledge of standards and company policies

Understanding of how travel planning websites operate, like Booking and TripAdvisor

Adhere to safety, security and emergency procedures, react appropriately during emergency situations, and act promptly to correct hazards. Adhere to security procedures on the handling of guest room keys, the protection of guest related information and conduct weekly inventory of guest room keys

Understand and operate front office telephone and computer systems

Promptly answer the telephone using positive, pleasant tone of voice and following the established verbiage

Respond to guest complaints in a timely and professional manner. Apprise management of all guest complaints/problems; including those that have been resolved

Must be able to work flexible work hours/schedule

Performs other duties and responsibilities as requested