Toyota of Rockwall · 3 hours ago
Service Writer Personnel
Toyota of Rockwall - Rockwall, TX 75087
Full-time
Onsite
New Grad, Entry LevelToyota of Rockwall is a family-owned business located in Rockwall, TX, focused on providing a unique buying and servicing experience for customers. They are seeking an Experienced Service Advisor who excels in customer service, scheduling appointments, and acting as a liaison between customers and service technicians.
AutomotiveCustomer ServiceFinanceRetail
Responsibilities
Attitude is everything—greet service department customers promptly and courteously
Listen to each customer and clearly articulate repair needs to techs
Upsell recommended/additional services using low-pressure, high-integrity methods
Provide accurate estimates of repair/maintenance costs
Adherence to dealership policy on customer vehicle care and operation
Follow up on each repair and keep customers informed of progress
Sell and manage extended warranties
Inspect repair quality and ensure that all work is complete
Notify customers when vehicles are ready for pick up
Review and explain repairs and associated costs with customers
Handle minor customer concerns and complaints
Keep Service Manager informed of all problems and potential problems
Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards
Reynolds and Reynolds knowledge a plus!
Previous Toyota experience also a plus!!
Qualification
Required
Natural knack for pleasing people
Ability to make customers feel welcome and confident
Expertise in customer service
Comfortable greeting customers
Ability to schedule appointments
Acting as a liaison between customers and service techs
Prompt and courteous greeting of service department customers
Ability to listen to each customer and clearly articulate repair needs to techs
Ability to upsell recommended/additional services using low-pressure, high-integrity methods
Provide accurate estimates of repair/maintenance costs
Adherence to dealership policy on customer vehicle care and operation
Follow up on each repair and keep customers informed of progress
Sell and manage extended warranties
Inspect repair quality and ensure that all work is complete
Notify customers when vehicles are ready for pick up
Review and explain repairs and associated costs with customers
Handle minor customer concerns and complaints
Keep Service Manager informed of all problems and potential problems
Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards
Preferred
Reynolds and Reynolds knowledge
Previous Toyota experience
Benefits
Medical, vision and dental insurance
401K retirement savings plan
Vacation time
Holiday and company paid continuing education and training
Company
Toyota of Rockwall
Toyota of Rockwall is a Toyota car dealership that offers new and used car sales, service centers, and finance services.
Founded in 2008
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase