MAC.BID · 4 days ago
Removal Team Lead
San Antonio, TX
Full-time
Onsite
Mid LevelMAC.BID is a company that specializes in buying truckloads of customer returns and overstock products for resale through online auctions. The Removal Team Lead oversees a team responsible for assisting customers with item pick-up, ensuring a great customer experience, and meeting company growth goals.
Customer ServiceE-CommerceRetailSoftware
Responsibilities
Assist customers in finding their items according to our racking system
Scan customers into the pick-up queue, and then out when merchandise leaves the warehouse
Provide each customer with a great experience
Subject matter expert on all positions within the department
Ensure that each team member receives adequate training
Be responsible for the removal team to meet the goals necessary for company growth
Communicate effectively with the GM on all matters that need to be escalated
Adjust, approve, and submit team timesheets
Determine, with the GM, any disciplinary action for policy violation, and deliver the message to the team member
Provide input to the GM in the evaluation process
Coordinate and communicate effectively with the supervisory team
Qualification
Required
Must be available to work onsite Monday-Friday, hours determined by Management
Must be able to lift 25 pounds alone, 50 pounds with a team lift
Must be able to follow written directions and company policies
Must have High school diploma or equivalent
Must be customer-focused
Benefits
Healthcare after 60 days of employment
Weekly paychecks
Employee credit each week to bid on our items after 60 days of employment
401(k) with employer match after 90 days of employment
Employee Referral Program
13 days PTO after 90 days of employment
Company
MAC.BID
At MAC.BID we buy truckloads of closeouts merchandise and customer returns from major retailers.
Founded in 2018
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2024-01-01Private Equity
Leadership Team
Amy Cook
Chief Human Resources Officer
Eric Ravotti
Chief Development Officer (CDO)
Recent News
2025-09-26
2025-04-03
2023-12-21
Company data provided by crunchbase