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Winbro · 4 hours ago

Site Service Engineer

Springfield, OH

Full-time

Onsite

Mid Level

Winbro is a global leader in high precision electro discharge machining, laser micromachining, and custom solutions. They are seeking an experienced Site Service Engineer to ensure maximum performance of their products and systems, providing solutions to machine breakdowns and conducting installation, commissioning, and maintenance of equipment at customer sites.

Machinery ManufacturingManufacturingMechanical DesignSales

No H1B

U.S. Citizen Only

Hiring Manager

Charlie Warner

Responsibilities

Responsible for the prompt identification and resolution of Winbro manufactured machinery issues and breakdowns to ensure effective right first-time repair with a high level of customer service, always

Provide technical customer service and support during the installation, commissioning and servicing of Winbro manufactured machinery along with associated support equipment

Maintain, service and commission of EDM machine tools along with associated automation equipment utilizing electrical, mechanical, pneumatic and high-pressure water systems troubleshooting skills

Installation and commissioning of technical upgrade packages from mechanical, pneumatic and electrical drawings along with Software & Firmware updates of required components

Contribute to customer satisfaction by executing preventive and reactive maintenance at the customer site along with timely response to service requests

Provide technical support and service training both internally and externally whilst maintaining professional and technical knowledge

Contribute to the continuous improvement effort and the support of multiple teams

Accurate completion of written and PC based maintenance records

Provide periodic reports to management including customer complaints, trends, and suggestions for improvement

Additional responsibilities include; customer relationship management, written documentation of service activities, and effective interaction and communication with internal technical support personnel, manufacturing and sales