Techdravin ยท 6 hours ago
Desktop Support Engineer L1
Pensacola, FL
Full-time
Onsite
New Grad, Entry LevelTechDravin specializes in providing innovative and scalable IT solutions, and they are seeking a Desktop Support Engineer L1. This role involves providing first-level technical support, troubleshooting user issues related to desktop computers, printers, and hardware to ensure seamless daily operations.
Management Consulting
Responsibilities
Providing first-level technical support
Addressing and resolving user issues related to desktop computers, printers, and hardware
Troubleshooting
Performing diagnostics
Assisting end-users in resolving technical challenges
Collaborate with the IT team
Maintain accurate documentation of technical issues and resolutions
Qualification
Required
Proficiency in Desktop Computers and Computer Hardware
Strong knowledge of Technical Support, including Printer Support and Troubleshooting
Familiarity with diagnosing and resolving software and hardware issues efficiently
Excellent communication skills to support end-users effectively in a professional environment
Ability to prioritize and manage tasks in a fast-paced workplace
Preferred
Previous experience in technical support or a related field preferred
Relevant certifications such as CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or similar credentials are a plus
Company
Techdravin
At TechDravin, we specialize in delivering smart, scalable, and reliable solutions in IT Consultancy and Field Service Operations (FSO).
Founded in 2025
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase