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Inside Higher Ed · 4 hours ago

IT Apprentice - Learning Technologies

Kennesaw, GA

Full-time

Onsite

New Grad

$12.50/hr - $16.50/hr

0+ years exp

Inside Higher Ed is associated with Kennesaw State University, a prominent institution focused on academic excellence and innovation. The IT Apprentice role offers the opportunity to provide technical support within academic applications and learn practical skills in information technology while assisting the campus community.

Digital MediaEducationHigher EducationJournalismRecruiting

Responsibilities

Collaborates with UITS staff to resolve technical incidents or fulfill service requests

Learns to perform installations and/or configurations of hardware and ensures user devices and/or AV equipment connect with network, wi-fi and associated peripherals

Learns to identify individual component failures and replace computer, audio, video or control system components

Provides technical customer service assistance while following established procedures to resolve user technical issues

Learns to document and appropriately escalate incidents

Qualification

Technical customer serviceTroubleshootingMicrosoft OfficeAudio-visual systemsInterpersonal skillsTeamworkProblem solvingCommunication skillsTime managementProject management