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Amcor · 2 hours ago

Customer Service Representative

Mohammedia, MA

Full-time

Onsite

New Grad, Entry Level

Amcor is a global leader in packaging solutions, and they are seeking a Customer Service Representative to enhance customer experience. This role involves managing order fulfillment, addressing customer inquiries, and collaborating with various internal functions to ensure customer satisfaction.

ChemicalInformation TechnologyManufacturingMedicalPackaging ServicesSupply Chain ManagementSustainability

Responsibilities

Manage end to end order management, from order placement through to delivery in our Customer Relationship Management and ERP systems

Works closely with the following functional areas to monitor customer requirements throughout the order fulfilment process, advising Customers and Sales of any significant delays and helping to provide alternatives to ensure customer expectations are fulfilled and identifying opportunities for value added services

Prepares for and leads the yearly, bi-yearly or quarterly performance reviews with customers and neighbouring functions

Manage any customer request as applicable and shares all customers information including customer forecasts with colleagues from neighbouring functions

Proactively manage customer finished goods levels and aged inventory in collaboration with neighbouring functions

Acknowledge customers complaints, enter customer complaints with the data received and ensure the customer receives a prompt feedback

Initiate return of goods where applicable

Coordinate the expediting of rush shipments, where necessary and monitors their progress to delivery

Initiate the request for credit and debit notes in collaboration with the finance function

Support the disputed invoices process in collaboration with finance and credit collection

Build the customer knowledge needed to effectively manage the relationship: including service level agreements, contracts, any other useful information

Continuously strive to improve customer relations with prompt, efficient service, using own initiative to resolve complex problems when they arise

Proactively looks for better ways of working in order to ensure we provide the best service possible to our customers

To keep all OHSE and hygiene standards given by Amcor and local legislation

Other duties as assigned

Qualification

SAPERP systemSalesforce.comCustomer FocusedExcelFluent in EnglishFluent in FrenchFluent in ArabicResults OrientatedCollaborative relationshipsMulti structure teamInterpersonal skillsCommunication skillsTime managementOrganisational skillsSelf-motivated