Oktopost · 1 week ago
Customer solutions manager
Grand Rapids, MI
Full-time
Hybrid
Entry, Mid Level
2+ years expOktopost is a company focused on helping B2B marketers leverage social media for measurable growth. They are seeking a highly driven Customer Solutions Manager to lead customer onboarding, drive product adoption, and enhance customer value through tailored training and consultative sessions.
B2BSaaSSocial Media Marketing
Responsibilities
Lead the onboarding process for assigned new Oktopost customers, ensuring a seamless experience and successful setup
Become the ‘go-to’ expert for an assigned product area within Oktopost for all internal employees and all customers
Collaborate with account managers to drive product adoption and usage in line with customer goals
Develop internal processes, documentation and assets to help grow and evolve the Solutions Management department
Work closely with the product team to incorporate product updates into your knowledge and customer consultation workflow
Lead customer value enhancement initiatives to increase product knowledge and adoption of your area of product domain expertise
Participate as a product domain expert at Oktopost customer events
Follow and continually execute the Oktopost process for Solution Managers
Qualification
Required
2-6 years of experience in a customer consultation role, such as solutions management, customer success, implementation/onboarding specialist, business consultant, etc
Proven experience in increasing product adoption through consultative methods and expert product knowledge
Experience in managing internal projects
Experience working with B2B SaaS products
Strong data literacy, with the ability to interpret customer data and use it to inform consultation strategies
Demonstrated ability to develop and deliver high-quality customer-facing assets, including presentations, documentation, training videos, and data-driven reports, to facilitate product adoption and enhance customer engagement
Ability to build and maintain strong internal relationships amongst multiple teams, including sales, account management, product and support
Exceptional presentation, verbal, and written communication skills
Highly organized, with an ability to track your time and tasks to a high standard
Preferred
Experience in project management is a plus
Knowledge of employee advocacy and/or the B2B Social Media environment is a plus
Knowledge of CRMs & Marketing Automation Products is desired. Experience with Salesforce is a plus
Benefits
Professional growth: Formal learning & development programme including Sandler Sales certification.
Work-life balance: Flexible hybrid setup (3 days in-office, Grand Rapids).
Perks & benefits: Private healthcare, company socials, 401k with employer match.
Days off: Flexible vacation day policy + one Friday off every month (MyDay).
Monthly Allowance: $100 per month expense account.
Inspiration: Work with leading B2B brands and a team of top-notch professionals.
Company
Oktopost
Oktopost is a social media management platform for B2B marketers and professionals.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$20.8MKey Investors
Expedition Growth Capital
2021-07-22Series Unknown· $20M
2013-11-07Seed· $0.8M
Leadership Team
Daniel Kushner
Co-Founder and CEO
Liad Guez
VP Product
Recent News
2025-10-20
Company data provided by crunchbase