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Philadelphia International Airport (PHL) · 1 day ago

Front Desk Team Member job

Philadelphia, PA

Full-time

Onsite

New Grad, Entry Level

Crescent Hotels & Resorts is a team of hospitality professionals dedicated to providing exceptional experiences for guests. They are seeking a Front Desk Team Member responsible for greeting and registering guests, handling check-ins and check-outs, and ensuring a high standard of guest service.

Air Transportation

Responsibilities

Executes guest reservation, check-in, checkout, and payment and service procedures as outlined in brand training materials and in compliance with brand quality assurance standards

Maintain high standards of personal appearance and grooming which includes, wearing the proper uniform and name tag when working

Ensures front desk and office (including files) are maintained in a clean and organized manner

Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems, as necessary

Maintains proper control over keys, safe deposits, and all company and guest property and confidential information

Other duties as assigned supporting guest satisfaction

Qualification

Guest serviceProblem solvingOrganizational skillsCommunication skillsTeamwork

Required

Greeting and registering guests and checking guests out of the hotel

Executing guest reservation, check-in, checkout, and payment and service procedures as outlined in brand training materials and in compliance with brand quality assurance standards

Maintaining high standards of personal appearance and grooming which includes wearing the proper uniform and name tag when working

Ensuring front desk and office (including files) are maintained in a clean and organized manner

Effectively handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary

Maintaining proper control over keys, safe deposits, and all company and guest property and confidential information

Performing other duties as assigned supporting guest satisfaction