Greenleaf Trust · 2 months ago
IT Service Specialist
Kalamazoo, MI
Full-time
Onsite
New Grad, Entry LevelGreenleaf Trust is dedicated to providing comprehensive wealth management services and is seeking an IT Service Specialist to support their Help Desk operations. The role involves provisioning new hardware, serving as the first point of contact for IT support, and ensuring customer satisfaction through effective service delivery.
FinanceFinancial ServicesWealth Management
Responsibilities
Provision new hardware by applying an OS image and installing the application suite required by the user community
Identify and learn the software and hardware used and supported by the organization
Serve as the Helpdesk Level 1 point of contact to the end user community and facilitate responses to questions, problems or requests for assistance
Provide after-hours support in rotation with the BIS Technical Team (one week every 4 weeks)
Document all pertinent service issue resolution information
Prioritize and schedule service issue resolutions. Escalate issues (when necessary) to Level 2 support technician
Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution
Apply diagnostic utilities to aid in troubleshooting
Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution
Install software applications on end user desktops
Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications
As needed, perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals
Understand the importance of customer satisfaction and work cross-functionally
Maintain service level agreements with the user community
All other duties as assigned
Qualification
Required
Basic IT or Helpdesk experience
Working knowledge of network and/or PC operating systems, including Windows 10
Provide after-hours support in rotation with the BIS Technical Team (one week every 4 weeks)
Document all pertinent service issue resolution information
Prioritize and schedule service issue resolutions
Escalate issues (when necessary) to Level 2 support technician
Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution
Apply diagnostic utilities to aid in troubleshooting
Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution
Install software applications on end user desktops
Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications
As needed, perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals
Understand the importance of customer satisfaction and work cross-functionally
Maintain service level agreements with the user community
Regular and predictable attendance in the Kalamazoo, Michigan office is required
Preferred
Previous experience within a Help Desk/Service Desk environment preferred
Company
Greenleaf Trust
Greenleaf Trust provides holistic perspectives and solutions.
Founded in 1998
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2011-12-10Equity Crowdfunding
Leadership Team
M
Michael F. Odar
CEO and President
Recent News
GlobeNewswire
2026-01-16
DBusiness Magazine
2024-04-06
2024-04-06
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