Farm Bureau Financial Services · 1 month ago
Claims Service Representative
Farm Bureau Financial Services is dedicated to protecting the livelihoods and futures of its clients and members. The Claims Service Representative will review, investigate, evaluate, negotiate, and settle assigned claims involving multi-line insurance coverage, ensuring a service-oriented attitude while maintaining professional relationships with various stakeholders.
Financial ServicesInsuranceLife InsuranceWealth Management
Responsibilities
Review, investigate, evaluate, negotiate and settle assigned claims involving multi-line insurance coverage that do not require field investigation
Investigate the facts of the loss, interpret the policy, and determine whether the loss is covered and if our client member is liable
Determine the value of lost property and assist in setting reasonable reserves
Prepare detailed and organized running notes, written reports and documentation in accordance with established procedures
Maintain professional and productive relationships with coworkers, supervisors, agents, agency managers, claimants, policyholders, doctors, attorneys, and others
Qualification
Required
Associates degree or equivalent experience required
High attention to detail and strong organizational skills
Have the ability to exercise independent judgment and arrive at decisions through sound, logical reasoning in order to handle more complex claims
Excellent phone skills required as approximately 50% of time will be spent on the phone
Must be PC literate and able to effectively use our systems
Strong verbal and written communication skills
Preferred
Familiarity with Outlook, Microsoft Word and Excel is preferred
Benefits
Enhanced 401K with a match
Low cost health, dental, and vision benefits
Life and disability insurance options
Paid time off, including holidays and volunteer time
Onsite wellness facility with fitness classes and programs
Daycare center
Cafeteria
Consideration for a hybrid work arrangement