TELUS · 6 days ago
Client Service Manager - DB Pension Admin
Boston, Massachusetts, USA
Full-time
Onsite
Mid Level
3+ years expTELUS Health is a global-leading health and well-being provider focused on improving health outcomes. The Client Service Manager is responsible for maintaining and enhancing relationships with Defined Benefits clients, ensuring client satisfaction, and collaborating with various teams to deliver exceptional service.
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Responsibilities
Client Relationship Management
Maintain and enhance relationships with new and existing Defined Benefits (DB) clients
Ensure client satisfaction through periodic meetings and discussions
Collaborate closely with sales, record-keeping, and operations associates
Participate in sales final presentations as needed
Demonstrate proven excellent customer service skills and progressive probing skills
Project Management & Delivery
Participate in business-wide projects to drive successful outcomes
Excel in CSM project delivery by implementing and maintaining robust project management practices, including:
Timely status updates and progress reporting
Documented communications with all stakeholders
Clear milestone tracking and deliverable management
Drive accountability through regular review sessions
Proactively manage risks and maintain comprehensive project documentation
Ensure seamless team collaboration and knowledge transfer through consistent documentation and communication standards
Qualification
Required
B.A. or B.S. degree required, or equivalent retirement industry work experience
Minimum of three years of relationship management or plan administration experience
Defined Benefit (DB) experience
Project Management experience
Knowledge and understanding of Pension Industry and competitive environment
Strong verbal and written communication skills
Strong leadership skills with ability to work independently and as a team player
Proven prioritization and organizational skills
Strong commitment to timing and quality standards
Ability to identify and facilitate issue resolution
Proven ability to take initiative and handle multiple tasks simultaneously
Ability to react to change in a positive and productive manner
Ability to handle other essential tasks as assigned
Preferred
advanced degrees or retirement designations are a plus
Formal leadership development or management certification programs
Established relationships within the US benefits and HR community
Understanding of compliance requirements in benefits administration
Company
TELUS
Second largest Canadian telecommunications company. Provides wireless phone service, high speed Internet, IPTV, home phone, long distance,
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$8.85B2025-12-04Post Ipo Debt· $2.07B
2025-06-19Post Ipo Debt· $1.5B
2025-04-15Post Ipo Debt· $1.15B
Leadership Team
Darren Entwistle
President & CEO, Member of the TELUS team
Ibrahim Gedeon
CTO Emeritus
Recent News
Canada NewsWire
2026-01-22
iphoneincanada.ca
2026-01-22
Winnipeg Free Press
2026-01-20
Company data provided by crunchbase