Apply on Employer Site

Accylerate · 1 week ago

Configuration Manager

Mechanicsville, VA

Contract

Hybrid

Mid, Senior Level

Accylerate is seeking a highly skilled Configuration Manager to join their IT Service Management team. This role is responsible for establishing and improving the Configuration Management process within the ITSM framework, ensuring the accuracy and integrity of Configuration Items while collaborating with various technical teams for effective service delivery.

Information Technology & Services

Responsibilities

Develop, implement, and maintain configuration management policies and processes in line with ITIL standards and Commonwealth of Virginia (COV) policy

Own and manage the CMDB, ensuring accuracy, completeness, and compliance

Collaborate with Change, Incident, and FinOps teams to ensure seamless service delivery

Define and enforce policies for configuration item (CI) identification, control, and reporting

Work closely with Infrastructure, Network, Security, and Application teams to gather and maintain CI information

Monitor and audit configuration data to ensure quality and reliability

Establish and track KPIs/metrics for Configuration Management maturity and CMDB health

Provide leadership and guidance to IT teams on configuration management best practices

Support IT governance, risk, and compliance initiatives

Qualification

ITIL certificationConfiguration ManagementAzure environmentIvanti Neurons for ITSMCMDB tool experienceAnalytical skillsStakeholder managementAutomation toolsCloud environmentsScripting knowledgeAudit compliance knowledgeCOV policies knowledgeProblem-solving skillsDocumentation skillsCollaboration skillsCommunication skills