Klipboard · 1 week ago
Finance Support Analyst
Blue Bell, PA
Full-time
Hybrid
New Grad, Entry LevelKlipboard is a company that provides integrated trading and business management solutions to companies in the distributive trade. They are seeking a Finance Support Analyst to assist customers with queries related to their application software, ensuring efficient problem resolution and customer satisfaction.
Computer Software
Responsibilities
Support customers with problems and queries relating to the Klipboard application software
Accurately resolve problems using investigative and analytical skills
Identify and replicate problems that require a software change by Development
Work as part of the Support team
Work with other departments to provide solutions to the customer
Pro-actively taking ownership of a wide variety of calls and problems
Ensuring all calls are dealt with efficiently and promptly in accordance with the Service Level Agreement
Managing, prioritising and progressing their adopted calls, in particular
Using the call logging system correctly and ensuring that calls are updated on a regular basis with actions undertaken
Regularly updating customers regarding the status of their calls
Effectively handling complaints and call escalation requests form customers
Identifying calls that are not support calls and dealing with these following the correct procedures, for example after sales calls, chargeable support calls, modification and system change requests
Continually and pro-actively acquiring and retaining knowledge of Klipboard products and systems
Pro-actively using the appropriate tools to gain and share knowledge
Working with members of the Support Team and other departments to ensure that customers receive a prompt efficient service
Alerting Senior Application Support Consultants, Team Leaders and Application Support Manager as necessary regarding any sensitive customer issues
Following and applying the standard Commercial Software Support Procedures and Practices
Taking the initiative and identifying ways in which the Support Service and/or Support Procedures can be improved and discussing these with the Application Support Manager
Undertaking any other projects as required by the Support Manager
Qualification
Required
Finance Analysts will have a good general knowledge of accounting principles to trial balance level
Finance Analyst should ideally have an Accounting or Business Studies qualification, for example Degree, BTEC, HND or AAT
Excellent written and verbal communication skills
Microsoft Office skills with in depth Excel knowledge
Preferred
Understanding of standard business practises and Finance procedures as well as ERP systems
Knowledge of the Klipboard Application software or ERP software
Experience in a software support environment or similar
Company
Klipboard
Klipboard | Business Management Software Solutions Klipboard (formerly Kerridge Commercial Systems) delivers industry-leading, cloud-based business management software to companies across distribution, automotive, retail, rental, manufacturing, transport management, and field service sectors.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase