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Dexian · 12 hours ago

Resolution Analyst I

Hoffman Estates, IL

Full-time

Onsite

New Grad, Entry Level

$25/hr - $30/hr

Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide. They are seeking a Resolution Analyst I responsible for issue resolution, billing adjustments, and managing disputes while ensuring timely payments and client satisfaction.

ConsultingHuman ResourcesInformation TechnologyProfessional ServicesStaffing Agency

Responsibilities

Responsible for issue resolution and arranging for past due amounts and proactively calling account base, process billing adjustments, dispute management, and reconciliation of payments and contracts as needed

Works closely with Dealer, OEM, or Partner's accounting department up to Dealer Principal/Owner and Internal departments including Contracting, Billing, Sales, Implementation, Support, or RGM/VP to ensure clients are billing contracted, installed and functional and payments are received on valid billing

Resolves escalated client issues/disputes using problem solving skills

Researches issues which includes contacting internal business groups to determine resolution

Provides account reconciliations to include contract versus invoice and payment application

Acts as an escalation point on inquiries from internal and external clients

Attend critical calls to review book of accounts assigned, discuss balances due, and payment status on delinquent accounts

Meet monthly Department A/R Goals and Service Level Agreements (SLA) Create Manual Invoice Presentments per client specifications Learning our different businesses/products and contracts for issue resolution Review and validate Disputes, process credit memos, billing adjustments, and correct billing errors as needed

Collect on short pays/deductions in error and follow up on delinquent accounts, including Bad Debt Write-Offs and escalating collection efforts as needed Proactively contacts clients to review first invoice after an Upgrade/Renewal/Ownership Change Responsible for handling all correspondence from internal and external clients timely Updates management on potential issues

Makes recommendations on resolution and ways to prevent future issues, after root cause evaluation Organize priorities to meet deadlines and meet client expectations Performs other related duties as assigned