Dexian · 19 hours ago
Resolution Analyst I
Hoffman Estates, IL
Full-time
Onsite
New Grad, Entry Level
$25/hr - $30/hrDexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide. They are seeking a Resolution Analyst I responsible for issue resolution, billing adjustments, and managing disputes while ensuring timely payments and client satisfaction.
ConsultingHuman ResourcesInformation TechnologyProfessional ServicesStaffing Agency
Responsibilities
Responsible for issue resolution and arranging for past due amounts and proactively calling account base, process billing adjustments, dispute management, and reconciliation of payments and contracts as needed
Works closely with Dealer, OEM, or Partner's accounting department up to Dealer Principal/Owner and Internal departments including Contracting, Billing, Sales, Implementation, Support, or RGM/VP to ensure clients are billing contracted, installed and functional and payments are received on valid billing
Resolves escalated client issues/disputes using problem solving skills
Researches issues which includes contacting internal business groups to determine resolution
Provides account reconciliations to include contract versus invoice and payment application
Acts as an escalation point on inquiries from internal and external clients
Attend critical calls to review book of accounts assigned, discuss balances due, and payment status on delinquent accounts
Meet monthly Department A/R Goals and Service Level Agreements (SLA) Create Manual Invoice Presentments per client specifications Learning our different businesses/products and contracts for issue resolution Review and validate Disputes, process credit memos, billing adjustments, and correct billing errors as needed
Collect on short pays/deductions in error and follow up on delinquent accounts, including Bad Debt Write-Offs and escalating collection efforts as needed Proactively contacts clients to review first invoice after an Upgrade/Renewal/Ownership Change Responsible for handling all correspondence from internal and external clients timely Updates management on potential issues
Makes recommendations on resolution and ways to prevent future issues, after root cause evaluation Organize priorities to meet deadlines and meet client expectations Performs other related duties as assigned
Qualification
Required
High School Diploma or equivalent
Excellent Written and Verbal communication Skills
Proficient working knowledge in MS Office - Excel a must
Ability to work independently and to adapt to a fast changing environment
Strong Customer Service Skills
Strong attention to detail
Self-Motivator while actively participating in a team environment
Preferred
Oracle EBS
Salesforce Billing
Company
Dexian
Dexian provides services for staffing, talent development, and consulting, with a focus on technology, finance, and project management.
Founded in 1994
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Mahfuz Ahmed
Chairman of the Board
Vikram Motiani
Managing Director
Recent News
2025-11-19
Company data provided by crunchbase