Alliance Ground International · 3 days ago
Customer Service (China Southern Airlines)
Chicago, IL
Full-time
Onsite
Entry Level
1+ years expAlliance Ground International (AGI) is one of the largest independently owned ground handling companies providing services to 100+ airlines in 61 airports across the U.S. and Canada. The Office Agent is responsible for assisting customers during the shipping process by coordinating shipping details, completing compliance documentation, and providing exceptional customer service.
AutomotiveFreight ServiceLogistics
Responsibilities
Convey shipping instructions to the customer services counter
Retrieve import documents and deliver export documents to and from aircraft
Accept cargo in accordance with applicable TSA, FAA, Government and Air Carrier rules and regulations
Accept dangerous goods in accordance with all applicable FAA Regulations, IATA Dangerous Goods Regulations, etc
Release imported international freight upon review of CBP clearances and authorizations
Collect air freight charges
Handle phone calls from customers in a professional and courteous manner
Report all documentation discrepancies to Office Lead and assist with resolving issues as directed
Complete paperwork and forms connected with work assignments pertaining to procedures and enter data into company's information system as required including international cargo documents handling and freight transfer manifest preparation
Follow company procedures and protocols to ensure we are always operating in a safe and responsible manner
Complete all training when required by company, airport governing authority, or customer when required
Be on time, be prepared, and be safe. Be willing to work flexible hours, including nights, weekends, and holidays
Take reasonable care for the health, wellbeing, safety, and security of themselves and of others who may be affected by their actions or omissions while at work
Cooperate with their manager / supervisor to allow them to perform or comply with any legal requirements imposed on the company
Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, wellbeing, safety, security or welfare reasons
Inform their manager / supervisor of any work situation, equipment, or activity that represents a serious or immediate danger to health, wellbeing, safety, and security
Report any hazards, near misses, incidents, accidents, or dangerous occurrences to their manager / supervisor, who will then follow the procedures contained in company and carrier Safety and Security procedures
Carry out work in accordance with information and training provided and any specific health, wellbeing, safety, and security rules or procedures
Fully understand AGI Health & Safety and Security policies
Attend training courses as may be required by AGI
Qualification
Required
Be at least 18 years of age and possess a high school diploma, GED, or work experience equivalent
Possess a valid driver's license with a clean driving record
If work location is in the United States, must have authorization to work in the United States as defined by the Immigration Reform Act of 1986. If work location is in Canada, must have authorization to work in Canada as defined by the Immigration and Refugee Protection Act (IRPA) of 2001
Must complete ramp and SIDA training to obtain airport authority identification security
If required by customer or role access, be able to secure a Customs Seal through the respective governing agency
Good Communication Skills: Office Agents must have excellent English verbal and written communication skills in order to interact effectively in a professional manner with customers, office agents, and warehouse staff
Computer skills: Office Agents require intermediate computer skills with working knowledge of Microsoft Office programs
Basic math skills: Office Agents must be able to calculate payment transactions
Problem-solving skills: Office Agents may be called upon to troubleshoot issues during loading and unloading, concentrate on detail, and resolve customer concerns effectively
Time management skills: Office Agents must be able to manage their time effectively to complete tasks efficiently in a fast-paced environment and must be able to multitask
This job requires physical stamina and strength – Lead Office Agents must be able to lift / carry / push / pull and move items up to 70 pounds (32 kg) or more on a regular basis and repetitively lift items weighing 40 to 50 pounds on raised surfaces
Must be able to be alerted to moving vehicles or aircraft and use radio equipment to communicate with crew and airport authorities
Must be able to work around jet and machinery noises in a warehouse environment
Preferred
One+ year of Cargo Agent experience
Bilingual - Mandarin Speaking Needed
Benefits
Paid vacation
Medical / dental / vision for full-time qualified employees
Medical coverage for part time employees
Free uniforms
Free on-the-job training
Company-matched 401(k) program
Company-paid employee assistance program
Voluntary life insurance
Travel discounts on car rentals, hotels, and cruises
Company
Alliance Ground International
Alliance Ground International is a logistics company specializing in cargo handling services.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Audax Private Equity
2021-11-10Acquired
2021-01-01Private Equity
Leadership Team
Jared Azcuy
Chief Executive Officer
Angelo Gencarelli
Chief Financial Officer
Recent News
2024-04-10
Company data provided by crunchbase