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TalentBurst, an Inc 5000 company · 1 month ago

Help Desk Analyst | Onsite

Presque Isle, ME

Full-time

Onsite

New Grad, Entry Level

$27.22/hr - $27.22/hr

TalentBurst is an Inc 5000 company seeking a Help Desk Analyst to provide technical support in courtroom environments. The role involves assisting Judicial Branch employees and courtroom attendees with technology-related issues, including desktop and audiovisual support, while ensuring effective communication and customer service.

RecruitingStaffing Agency

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Provides technical support for staff and courtroom participants (either in person or remotely) in the operation of: Desktops / Laptops of various operating systems, Printers and Scanners, Audio / Video equipment use and setup, User VOIP desk-sets, Document Camera, Audio listening equipment, General presentation software

May be asked to host remote video proceedings in special circumstances

Must be able to diagnose and fix tier 1 computer issues

Assists with help desk tier 1 trouble tickets

Participates in the development of the Judicial Branch technical plans and coordinates activities with Client members, other Judicial Branch personnel, and other agencies with respect to client devices, audiovisual, videoconferencing, telecommunication, and other technical issues

Installs new equipment and repairs/replaces old equipment in Judicial Branch facilities around the state

Supports hardware (e.g. Mixer) and software used to take an electronic record

Helps ensure that all information systems operate in a secure, reliable manner

Maintains and manages hardware inventory data including serial numbers, locations, users, and equipment status

Assists in drafting and documenting department and operational procedures

Writes work orders to secure services from vendors and the Executive Branch Office of Information Technology

Assists with presenting information technology training to both individual employees and groups of employees at the Judicial Branch

Ability to support and/or learn various platforms as necessary such as Zoom, Windows, OSX, Google, Unix, Android, IOS, etc

Performs other duties as required

Significant amount of reimbursed in-state travel required

Qualification

Videoconferencing supportAudio/Video equipmentTier 1 computer supportMulti-platform experienceCustomer service skillsCommunication skillsProblem-solving abilitiesTime management skills

Required

Experience with and supporting videoconferencing equipment and audiovisual equipment

Basic working knowledge of audio equipment

Experience diagnosing and fixing tier 1 computer issues

Ability to work in high stress environments required

Must have and maintain a valid driver's license

Ability to communicate in layman terms to users

Ability to learn and retain technical training

Ability to plan, prioritize, and complete varied and competing work assignments

Ability to work with modern audio/video/computer equipment and technologies

Outstanding communication and people skills

Excellent time management skills

Excellent customer service skills

Ability to see a project through completion

Excellent problem-solving abilities and creative thinking abilities

Knowledge of outdated, current, and upcoming technology equipment and software

Benefits

Mileage will be reimbursed.

Company

TalentBurst, an Inc 5000 company

Glassdoor4.2

Founded in 2002, TalentBurst is an MBE and JCC certified firm that provides award winning solutions globally.

Founded in 2002

Natick, Massachusetts, USA

1001-5000 employees

http://talentburst.com

H1B Sponsorship

TalentBurst, an Inc 5000 company has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (3)

2023 (7)

2021 (1)

2020 (4)