Softheon · 1 day ago
Client Operations Analyst
United States
Full-time
Remote
New Grad, Entry Level
$50K/yr - $55K/yr
0+ years expSoftheon is a dynamic and forward-thinking Software as a Service (SaaS) organization dedicated to ensuring affordable, accessible, and plentiful healthcare for every American. The Client Operations Analyst will serve as a crucial link between the organization and valued customers, handling inquiries, resolving issues, and ensuring a positive experience for all.
Health CareInsurance
Responsibilities
Engage with clients and members over the phone and via email, maintaining a professional and courteous demeanor at all times
Act as first-level support and process customer complaints, requests, and information inquiries, ensuring timely and effective resolution
Present our organization in the best light possible, embodying our values of excellence and customer focus in every interaction
Adhere to Standard Operating Procedures (SOPs) while employing out-of-the-box thinking and creative problem-solving skills to resolve complex issues
Master Softheon products to understand and utilize proper escalation channels based on ticket requests
Collaborate in the creation and modification of documentation to ensure accurate and comprehensive process documentation
Manage all required "manual" queues as assigned or needed to ensure timely and efficient resolution of customer inquiries
Qualification
Required
Bachelor's Degree or higher in Communications, Business Administration, or another related field of study required
Entry-level position; no prior experience required
0-2 years of work experience or experience in billing or finance is preferred
Healthcare or service industry experience is a plus
Excel experience required; SQL experience is a plus
Exceptional verbal and written communication skills, with the ability to create positive interactions with customers
Comfortable and proficient in handling client concerns over the phone, ensuring a high level of customer satisfaction and composure in high-stress situations
Strong commitment to providing exceptional service and support to clients, ensuring their needs are met with professionalism and care
Demonstrated ability to quickly learn new concepts and technologies, and effectively tackle challenges with a positive attitude
Ability to work in an agile work environment and adapt to change
Excellent problem-solving and organization skills
Availability for rotating weekend shifts as well as occasional holidays and overtime shifts required
ET working hours required (9am-6pm ET)
Preferred
0-2 years of work experience or experience in billing or finance is preferred
Healthcare or service industry experience is a plus
SQL experience is a plus
Benefits
Opportunity to work on cutting-edge cloud-based healthcare solutions;
Work from your home company with a one-time home office stipend;
Excellent benefits package that includes health, vision and dental coverage for you, your spouse and dependents;
Additional benefits, including a monthly wellness stipend and internet stipend, 401K w/ a match; immediately vested, employee assistance program, disability/life insurance, and parental leave;
Accrue PTO monthly, based upon YOS; Discretionary at year 3 plus 9 additional holidays;
Referral bonuses, discretionary bonus program, spot bonuses and professional development opportunities;
Company
Softheon
Softheon: Making healthcare affordable, accessible and plentiful
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$0.2M2009-03-14Series Unknown· $0.2M
Leadership Team
Eugene Sayan
Founder & Chief Executive Officer
Recent News
Morningstar.com
2025-10-15
2025-09-26
Company data provided by crunchbase