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Transcat · 4 hours ago

Customer Service Representative

Aurora, CO

Full-time

Onsite

New Grad, Entry Level

0+ years exp

Transcat is a leading calibration and compliance services provider in North America. The Customer Service Representative will act as a liaison between operations, sales, and customers, managing service workflow and ensuring timely communication and high-quality deliverables.

ConsultingElectrical DistributionTest and MeasurementWholesale

H1B Sponsor Likely

Responsibilities

Control service workflow so that customer’s commitments are met and up to date job status is accurately documented at all times

This is a fast-paced position driven on turnaround and response time to customers

Drive high quality customer deliverables and post sales customer functions relating to calibration service support

Measures of success will be surrounding ease of service, timeliness of communication, as well as ability to articulate quality of service and work performed among other periodic performance targets as designated

Work in accordance with company policies and procedures and generally accepted business and technical standards

Safeguard Company and customer equipment, material and information learned in execution of duties

Controls order processing workflow in multiple business systems

Contact customers with estimates and get purchase order numbers, document in the respective system to confirm discussions

Advise customers of status and/or completion dates of repair and calibration, call customers for pick-up

Answer customer questions regarding billings, delivery, ship dates, etc

Relay general technical information to customers

Generate purchase orders for parts and services as needed

Maintain accurate, complete, and up-to-date department files and records on a timely basis

Coordinate daily driver pickup/delivery schedule

Actively support the company mission, goals, programs, and policies

Monitor and drive workflow and administrative turn times

Process units into the calibration lab software so that customer commitments are met

Prepare customer paperwork for shipments as required

Assist in shipping/receiving and TMS processing as required

Backup for onsite coordination

Other duties as assigned

Qualification

Customer communicationOrder processingTechnical information relayMultitaskingVerbalDetail orientedTeam collaborationWritten skills

Required

Excellent verbal and written skills

Must be able to work with others

Must be able to multitask

Must be detail oriented

Minimum of a High school diploma or general education degree (GED); or one to three months' related experience and/or training; or equivalent combination of education and experience preferably in a technical environment

Benefits

Paid time off

Health insurance

Tuition reimbursement

Retirement

Stock purchase plan

MORE!

Company

Transcat

Transcat is a provider of accredited calibration, repair, inspection and compliance services including analytical instrument.

Founded in 1964

Rochester, New York, USA

501-1000 employees

http://www.transcat.com

H1B Sponsorship

Transcat has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1)