Wegmans Food Markets · 1 week ago
Customer Service Desk Manager
Gambrills, MD
Full-time
Onsite
Entry, Mid Level
1+ years expWegmans Food Markets is a mission-driven, values-based company known for its commitment to its employees and customers. They are seeking a Customer Service Desk Manager to provide exceptional service, manage employee performance, and ensure a positive customer experience in a dynamic retail environment.
AppsE-CommerceFood and BeverageHospitalitySocial Media
Responsibilities
Provide incredible service to customers and engage collaboratively with employees
Manage lottery machines, issue gift cards, sell stamps and maintain the bottle return room where applicable
Administer Shopper’s Club program, check out customers as necessary, perform refunds and exchanges
Adhere to and uphold company policies, procedures, and guidelines
Quickly identify and provide solutions or resources to assist customers
Manage employee performance and development by providing resources, training, feedback
Qualification
Required
1 or more years of work experience
Computer skills
Preferred
Experience leading a team
Passion and expertise in relevant products
Ability to quickly learn and adapt to new situations
Benefits
Paid time off (PTO) to help you balance your personal and work life
Higher premium pay rates for working overtime, on Sundays, or on a recognized holiday
Health care benefits that provide a high level of coverage at a low cost to you
Retirement plan with a 401(k) match
A generous scholarship program to help employees meet their educational goals
LiveWell Employee & Family program to support your emotional, work-life and financial wellness
Company
Wegmans Food Markets
Wegmans offers an online platform that enables its users to find recipes, information, and tips about dieting.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Smita Katakwar
Chief Information Officer
Recent News
2026-01-09
Deli Market News
2025-12-26
Rochester Business Journal
2025-12-12
Company data provided by crunchbase