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Dealer Tire · 8 hours ago

Inside Account Manager (Cleveland, OH)

Cleveland, OH

Full-time

Onsite

Mid Level

$62K/yr - $72K/yr

Dealer Tire is a family-owned, international distributor of tires and parts established in 1918 in Cleveland, OH. They are seeking an Inside Account Manager to serve as a key relationship manager, develop business strategies, and guide dealers in marketing and pricing strategies to enhance sales and customer loyalty.

AutomotiveIndustrialManufacturing

Senior Management

Responsibilities

Serve as a day to day key relationship manager between Dealer Tire and assigned Dealers primarily via telephone and web based communications

Create and leverage OEM and Dealer relationships to manage, support, and grow the OEM Tire and light maintenance programs

Research, develop and recommend high impact business plans and strategies with Dealer decision makers, and guide them in managing these plans to maximize the benefits of the OEM Tire and light maintenance programs in order to increase Dealer sales and drive customer loyalty, including:

Inventory planning and management strategies and recommendations

Best industry practices recommendations

New product development updates

Identifying and reacting to competitive threats, trends, and issues

Pricing and promotion strategies

Strategically manage and resolve customer relations issues relating to any Metro Center and Distribution Center activity affecting assigned Dealers

Meet internal and external productivity goals

Guide Dealers in developing and implementing pricing, marketing, and promotion strategies/plans

Use knowledge, experience, Dealer Tire proprietary tools, third party promotional resources and marketing support, to assist Dealers in the maintenance and updating of their pricing, marketing, and promotion strategies/plans. Tools and resources may include:

Retail selling guides (DRSG)

Special promotion materials

Point of Purchase availability and usage

OEM and Supplier promotional funding

Dealer Tire training programs (onsite and web-based)

Identify qualifying, potential new Dealers for on and off program participation

Make significant contacts and presentations to decision makers, via web-x tutorial, to ensure dealership alignment with Dealer Tire program

Identify new business opportunities for Dealer Tire and assigned Dealers through alliance partner field contacts

Develop account strategies to increase revenues and improve customer loyalty

Meet objectives as it pertains to dealer communications, presentations, and training sessions

Keep accurate and timely internal records of key contacts and other related activities

Provide feedback and strategic information to the Management team

Submit timely contact reports and forecast reports to leadership, as required

Maintain contacts across departments within Dealer Tire in order to ensure maximum success

Complete administrative documents, including order and inventory adjustment documents, as needed

Qualification

Account ManagementConsultative SellingCustomer FocusStrategic ThinkingResults OrientationAgilityInfluenceUnderstand DataApply KnowledgeSet ObjectivesWork EfficientlyInitiative