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Sentry · 4 hours ago

Customer Service Representative - Translator

Freeport, IL

Full-time

Hybrid

New Grad, Entry Level

$15.27/hr - $21/hr

0+ years exp

Sentry is a leading mutual insurance company seeking a Customer Service Representative - Translator. The role involves translating verbal communications and documents between English and Spanish while providing high-quality customer service to internal and external customers.

Insurance

Responsibilities

Participate on phone calls between Sentry and Claimants

Interpret various dialect meanings while translating verbally or in written form

Provide translation services to all Sentry offices

Translate a high volume of calls daily

Provide a high quality of customer service for internal and external customers

Qualification

Fluent in EnglishFluent in SpanishInsurance knowledgeDialect interpretationCustomer service

Required

Associate Degree or equivalent work experience

0-2 years of related work experience

Excellent ability to speak, read and write fluently in English and Spanish

Familiar with various dialect meanings in both English and Spanish

Ability to meet tight deadlines, maintain confidentiality and provide work direction

Preferred

Previous experience in the insurance field is desirable

Benefits

Flexibility through a scheduled Hybrid work model

Meal Subsidy available for associates who report to an office

401(K) plan with a dollar-for-dollar match on your first eight percent, plus immediate vesting to help strengthen your financial future

Continue your education and career development through Sentry University (SentryU) and utilize our Tuition Reimbursement program

Generous Paid-Time Off plan for you to enjoy time out of the office as well as Volunteer-Time off

Group Medical, Dental, Vision, Life insurance, Parental leave, and our Health and Wellness benefits to encourage a healthy lifestyle

Well-being and Employee Assistance programs

Sentry Foundation gift matching program to encourage charitable giving

Company

Sentry

Glassdoor3.5

In 1904, members of the Wisconsin Retail Hardware Association founded their own insurance company—one built on mutual support, shared strength, and a commitment to service.

Founded in 1904

Stevens Point, WI, US

5001-10000 employees