HP · 1 week ago
CWC PRINT Technical Lead
Palo Alto, California, United States of America
Full-time
Hybrid
Mid, Senior Level
$105K/yr - $162K/yr
3+ years expHP is a leading technology company, and they are seeking a CWC PRINT Technical Lead. This role is responsible for defining customer experience requirements, leading voice of customer programs, and designing customized customer experiences while collaborating with cross-functional teams to ensure smooth implementation and engagement.
ComputerConsumer ElectronicsHardwareIT InfrastructureSoftware
Responsibilities
Build and maintain a stakeholder matrix to support new solution introductions and sustain existing print solutions (MyQ, SafeQ Cloud, Printix, Secure Print & Insights, LRS, PaperCut)
Develop a TC Matrix across all CWC countries to capture insights and unmet customer needs beyond GBU inputs
Collaborate with partners and product managers to secure and maintain licenses throughout their lifecycle, avoiding service disruptions
Align with HP’s Account-Based Marketing strategy to support accounts based on their sales stage
Gain deep knowledge of the HP Solutions Portfolio to guide deployments and optimizations
Design and create new experiences tailored to vertical and customer needs
Prepare setup documentation and experience guides for smooth implementation
Produce tutorials and experience videos to accelerate user adoption and enhance usability
Manage CWC experience implementation and maintain a comprehensive catalog of demos
Monitor usage metrics and take proactive steps to train staff and improve engagement
Apply a consultative selling approach in all design and implementation activities
Follow new hardware (HW) introductions and manage end-of-life (EOL) processes
Track new software introductions and end-of-life cycles to ensure smooth transitions
Plan and execute quarterly update follow-ups to maintain solution relevance and compliance
Provide implementation support to local technical teams
Develop a strong understanding of the print ecosystem, including Microsoft environments, Mainframe systems (IBM, AS400), and Linux
Demonstrate solid technical skills to install and configure all relevant software solutions in cloud and on-premise environment
Pursue certifications in Azure, Microsoft Server, and Hyper-V to enhance technical expertise and support capabilities
Qualification
Required
Solid knowledge of AS/400 (IBM i) / Mainframe and Unix/Linux environments, with broad infrastructure expertise
Advanced Azure skills, with a solid understanding of solution integration
Strong understanding of cybersecurity principles and practices
Hands-on experience in deploying technical solutions is a strong plus
Ability to promote best practices, support teams during implementation, and ensure practical, high-quality delivery
Strong commercial acumen, with the ability to identify opportunities and create customer value
3 to 7 years of professional experience, ideally in project management, presales, channel management, program management, marketing, or a related field
Fluent English (written and spoken) is required due to the global scope of the role and its customer-facing responsibilities
Fluent English
Analytics
Business Intelligence
Business Strategies
Competitive Intelligence
Customer Insights
Market Intelligence
Market Research
Marketing
New Product Development
Power BI
Python (Programming Language)
R (Programming Language)
SQL (Programming Language)
Thought Leadership
Effective Communication
Results Orientation
Learning Agility
Digital Fluency
Customer Centricity
Preferred
MS Azure & AWS
Print Solution
Print Solution (PaperCut, HP solutions, MyQ, Ysoft)
System Administrator (W2019, 2022)
Azure Certifications to pass during the year
Cyber knowledge
Benefits
Health insurance
Dental insurance
Vision insurance
Long term/short term disability insurance
Employee assistance program
Flexible spending account
Life insurance
Generous time off policies, including;
4-12 weeks fully paid parental leave based on tenure
11 paid holidays
Additional flexible paid vacation and sick leave
Company
HP is a manufacturer and seller of personal computers, printers, computer hardwares, and business solutions.
10001+ employees
H1B Sponsorship
HP has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (193)
2024 (187)
2023 (190)
2022 (200)
2021 (178)
2020 (183)
Funding
Current Stage
Public CompanyTotal Funding
$5.25BKey Investors
U.S. Department of CommerceBerkshire Hathaway
2025-04-14Post Ipo Debt· $1B
2024-08-27Grant· $50M
2022-04-06Post Ipo Equity· $4.2B
Leadership Team
Alex Paranicas
Senior Director, Corporate Strategy
Andrew Bolwell
Chief Disrupter and Global Head of HP Tech Ventures
Recent News
PCMag Australia
2026-01-25
Small Business Trends
2026-01-24
Livemint.com
2026-01-24
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