ZOLL Cardiac Management Solutions · 1 week ago
Manager, Global Technical Service Training
Chelmsford, MA
Full-time
Onsite
Mid, Senior Level
$125K/yr - $140K/yr
6+ years expZOLL Cardiac Management Solutions is a company dedicated to improving patient outcomes through innovative medical technologies. The Manager of Global Technical Service Training will lead the development and delivery of training programs for technical service staff, ensuring high-quality instruction and commercial success through strategic training offerings.
Medical Device
Responsibilities
Provide leadership structure and expert guidance to ZOLL’s worldwide network of full-time and hybrid technical service training staff, ensuring consistent, high-quality instruction across all international regions and training centers
Manage the lifecycle of technical service training programs, from development of fresh world-class content to the organization, logistics and delivery of in-person professional service training curricula supplemented with online recurrency training
Drive commercial success by developing strategies to generate revenue from ZOLL technical service training offerings
Lead the development, delivery, and profitability of global technical service training programs for external authorized service providers, ZOLL subsidiaries, and internal service personnel, covering product operation, troubleshooting, preventive maintenance, repair procedures, service processes, best practices, and essential soft skills
Design, deliver, and continuously improve instructor-led, hands-on and virtual technical training for customers, business partners, and internal ZOLL service teams
Provide leadership to the global technical training team, directing the creation and maintenance of standardized training content, associated documentation, and materials across the ZOLL product portfolio (e.g., defibrillators, ventilators, automated CPR devices, temperature management systems)
Actively participate in delivering training programs, facilitating sessions and ensuring high-quality, practical, and engaging learning experiences
Coordinate training capacity and resources across U.S. training centers (MA and IL) and international locations in Europe, Asia, and the Middle East to schedule programs meeting global customer and business demands
Evaluate, pilot, and implement emerging learning technologies, including digital platforms, service simulators, VR/AR, and AI-enabled tools, to modernize, scale, and improve training effectiveness
Translate complex technical and service concepts into clear, effective, and technology-enabled learning experiences for diverse audiences
Manage and mentor local and remote team members by providing strategic direction, performance feedback, coaching, and career development to build a high-performing global training organization
Responsible for global technical service and repair certification programs covering ZOLL service subsidiaries and authorized service partners, ensuring consistent quality, content delivery, and compliance with company standards
Maintain technical expertise in ZOLL products and services and proactively communicate updates across Service, Manufacturing, Quality, Engineering, and Development teams
Establish and track departmental metrics to improve training effectiveness, customer satisfaction, operational efficiency, and revenue growth
Manage service training operations within approved budgets while delivering training revenue targets and program profitability
Monitor industry trends and best practices in technical training and learning technologies, recommending improvements aligned with ZOLL’s service and business strategy
Collaborate cross-functionally with service, product, engineering, quality, and clinical teams to ensure training aligns with product design, clinical workflows, regulatory requirements, and customer needs
Qualification
Required
6 or more years of experience in a technical management or technical training role
Experience managing direct reports, including performance oversight and career development
Experience providing technical support for medical devices, ventilators, defibrillators, monitors, or similar hospital equipment
Excellent verbal and written communication, presentation and interpersonal skills to convey complex technical concepts clearly to diverse audiences
Familiarity with e-learning platforms, training delivery software, emerging technologies
Knowledge of adult learning principles and instructional design
Travel up to approximately 60% domestically and internationally to customer sites, training centers, and partner locations
Preferred
Bachelor's degree (preferred) or equivalent
Accredited Technical Service Training Instructor certificate or equivalent preferred
Clinical product domain knowledge or formal clinical training is preferred, enabling effective alignment with healthcare professionals and accurate translation of clinical concepts into training content
Multi lingual skills a plus
Benefits
This position is eligible for an annual bonus in accordance with the company's bonus plan.
Details of ZOLL's comprehensive benefits plans can be found at [www.zollbenefits.com](http://www.zollbenefits.com).
Company
ZOLL Cardiac Management Solutions
ZOLL Cardiac Management Solutions (CMS), a division of ZOLL Medical Corporation, offers a unique portfolio of novel technologies designed to deliver better insights and better outcomes in cardiac patient care.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase